Maximiliano Munoz

  • Director of Operations, Director of Quality, Director of Training
  • MIAMI, FLORIDA 33130
  • Apr 10, 2017
Full time Customer Service

Personal Summary

Growth-focused, results-driven, and highly analytical professional with comprehensive experience in operations management, customer service, revenue growth, employee supervision, and account development.

Adept at providing first-rate customer service; improving operational effectiveness; and managing the company’s call centers in various locations overseas. Equipped with articulate communication and interpersonal skills, as well as bilingual native fluency in English and Spanish, essential in building and maintaining positive work relationships with colleagues and clients across multiple areas and functions. Technically proficient with Microsoft Office Suite (Excel, Word, and PowerPoint), Avaya Call Management System (CMS), Impact 360, and Blue Pumpkin.