Reisa Rozwalka

  • Management Position
  • Lewisville, Texas 75056
  • Feb 06, 2018
Full time Management

Personal Summary

Goal-driven, performance-focused, and multifaceted professional, seeking an engaging and challenging position to effectively utilize knowledge and skills gained from academic pursuits and diverse work experience. Armed with broad-based background in general business operations, information technology, sales administration, contract management, logistics, warehouse management, and process improvement. Equipped with strong leadership skills in driving vision, innovation, and strategic plans as well as overseeing cross-functional teams to drive strong and sustainable productivity gains toward fulfillment of corporate goals and objectives. Effective negotiator and communicator, adept at coordinating with clients and other stakeholders to ensure high-quality and timely completion of designated responsibilities.

Work Experience

Senior IT Production Support Business Analyst

System Administration and Troubleshooting

  • Serve as an effective leader in charge of Jenark Accounting Software, as well as executing quality assurance (QA) testing of systems

  • Render triage support in administering and restoring system and network outages

  • Prepare and maintain how-to documentation on company websites

  • Create Structured query language (SQL) statements to determine accurate solutions for any production issues

  • Coordinate with upper management in ensuring quick turn-around-time (TAT) performance and system availability

Distribution and Print Production Manager
Responsive Education Solutions

Logistics and Warehouse Management

  • Tracked incoming and outgoing curriculum and furniture orders to ensure timely delivery of orders

  • Enforced employee performance appraisals for warehouse and print production employees

  • Introduced warehouse employees in managing expanded duties and special projects to enhance current processes

Regulatory Compliance and Policy Implementation

  • Established and implemented new policies and procedures for the warehouse and print production center

  • Cultivated and strengthened productive relationships with Curriculum Department and Print Production Center to secure alignment of latest changes with current curriculum

Growth and Development Impact

  • Designed and executed curriculum print production initiatives for in-house printing, which improved operational efficiency

  • Optimized current processes by restructuring operations within the print production center

Specialty Customer Relations Management Agent

Customer Service and Support

  • Secured long-term relationships with clients through excellent customer service, needs assessment, and conflict resolution

  • Determined and applied corrective actions to all complex problems and complaints in a calm and professional demeanor

  • Administered 60 incoming customer calls daily in a highly demanding environment


Bachelor of Science in Business Management, In Progress
North Lake College