Confidential Confidential

  • Manufacturing Technician / Customer Service Engineer
  • Trinity, Florida 34655
  • Feb 06, 2018
Full time Engineering Manufacturing / Production

Personal Summary

Goal-oriented and performance-driven professional, offering extensive experience in manufacturing, semiconductor, inspection, and electronics industries. Adept at providing services to various customers through diagnosis and repair of multimillion-dollar complex semiconductor capital equipment, including electronic, mechanical, pneumatic, optical, and vacuum systems. Articulate communicator and team player, with well-defined analytical skills and well-honed technical aptitudes.

Work Experience

Technical Instructor
Jan 2013 - Jan 2015 Confidential

Served as guest instructor to teach the Yaskawa/Phoenix wafer handler system to other customer service and technical support engineers of the company
Ensured in-depth understanding of students on subsystem, system configuration setup, and routine maintenance, which included front-end controller software maintenance
Provided instructional service on advanced diagnostics and troubleshooting, including removal, replacement, and recovery procedures for all major subassemblies and components of the Yaskawa wafer handler and precision robot

Customer Service Engineer
Jan 1997 - Jan 2015 Confidential

Guaranteed equipment maintenance and customer entitlements of equipment utilization, up time, mean time between failure (MTBF), and mean time to repair (MTTR) in collaboration with process fab and equipment managers
Carried out routine maintenance, troubleshooting, repair, and removal/replacement of the following KLA-Tencor products:
Bare wafer inspection systems: 62xx and 64xx
Bright field wafer inspection systems: 21xx, 23xx, broad band plasma 28xx, 29xx, and VisEdge edge inspector

Installation and Retrofits Engineer

Held accountable for the installations and retrofits of new and existing capital equipment at all sites worldwide
Expertly handled multiple company products for bright field wafer inspection systems, including 2132 and 2135/8/9 platforms through removal and replacement, optical, mechanical alignment, software upgrade, calibration, and conformance procedures


Coursework in General Studies
DeVry University
Coursework in General Studies
Pikes Peak Community College
Coursework in General Studies
Palomar College