Michelle Zedalis

  • Pharmaceutical Sales Representative
  • Leominster, Massachusetts 01453
  • Feb 05, 2018
Full time Sales

Personal Summary

Strategic, performance-driven, and results-oriented professional with broad-based experience in clinical management and healthcare administration. Armed with proven capabilities in developing and implementing programs, projects, treatment plans and initiatives to support organization objectives. Effective at handling various client caseloads; organizing meetings with senior management and other personnel; as well as providing innovative solutions to arising problems. Knowledgeable of suicide prevention, traumatic brain injury, and post-traumatic stress disorder (PTSD). Equipped with high ethical standard and experience with policy creation/development. Technically proficient with Microsoft Office Suite (Excel and PowerPoint) and EMH Systems. Homeland Security Clearance holder from 2016–2017.

Work Experience

Assistant Clinical Director
Pathways by Molina
  • Serve as lead coordinator for the company’s Children’s Behavioral Initiative (CBHI) program at Worcester site, responsible for managing the In-Home Therapy (IHT) team of clinicians, intake coordination, coordination of care with providers in the community, ensuring timely and accurate data entry

  • Supervise and train both licensed and unlicensed clinicians, as well as oversee various client caseloads

  • Maintain active involvement in various trainings, conferences, and meetings within the community

  • Establish and maintain professional relationship with providers to coordinate care

  • Perform administrative and clinical responsibilities during the absence of clinical director

  • Started as clinical supervisor, subsequently earning promotion to assistant clinical director position within the year for exceptional work performance

  • Made contributions in the increase of national audit scores from 75% to 95% within a year by enhancing clinical quality and documentation in alignment with federal and state standards

  • Boosted morale and satisfaction ratings from 10% to 90% within a year by mentoring program and pairing up appropriate senior clinicians with newly hired staff

  • Improved company standards of care through creating clinical policies pertaining to group therapy and HIPPA regulations

Clinical Supervisor
Pathways by Molina
  • Fulfilled numerous tasks including closing clinic, providing on-call service for triage situations, assisting management on daytime coverage, and attending weekly internal supervisory team meetings

  • Led over 15 clinicians with various degrees, licenses, and experience to guarantee highest level of quality of clinical services

  • Took charge of maintaining accuracy of clinical records and compliance with JCAHO, DPH, insurance, and licensing standards

  • Provided follow-up clinical care to clients and consultative support to clinical staff to effectively manage difficult and crisis situations

Director of Psychological Health
United States Marine Forces Reserve
  • Offered case management services, which covered facilitating assessments and connecting marine reservists and their family members to appropriate resources

  • Presided over briefs for commanding leaders, marines, and family members regarding mental health disorders, suicide prevention, and community resources at various assigned home training centers located throughout the Northeast Region

  • Advised unit leadership on high- to low-risk service members regarding individual command concerns, substance abuse and mental health education, and suicidality

  • Assumed responsibility in organizing projects, setting schedule of visits to assigned units, and resolving identified issues in cooperation with a dynamic team

  • Fulfilled a wide array of tasks including monitoring outreach activities on databases; developing and updating state resource flyers on a quarterly basis; as well as planning and attending community resource meetings


Master of Arts in Counseling Psychology
Lesley University, Cambridge
Bachelor of Arts in Psychology
University of Massachusetts