Donna Phillips

  • Management Position
  • Clementon, New Jersey 08021
  • Feb 05, 2018
Full time Management

Personal Summary

Multifaceted, detail-oriented, and dedicated professional, offering broad-based experience in operations and program management, budget administration, conflict resolution, and customer service within the healthcare field. Armed with strong leadership skills in driving vision, innovation, and strategic plans as well as overseeing cross-functional teams toward the fulfillment of organizational goals and objectives. Strict at enforcing compliance with policies and other regulations, such as Department of Children and Families’ Office of Licensing (OOL) and Commission on Accreditation of Rehabilitation Facilities (CARF). Equipped with articulate communication and strong interpersonal aptitudes in cultivating and maintaining positive rapport with individuals of diverse backgrounds.

Work Experience

Program Director
Devereux Foundation
  • Set strategic direction to the following initiatives:

  • Woodbury Region of community residential program with 10 group homes, 46 consumers, 2 managers, 10 program supervisors, and administrative assistant

  • Northern region of community residential program with 9 group homes, 32 consumers, 2 managers, and 9 supervisors, and administrative assistant

  • Ensure conformance of program with state regulations, such as Department of Children and Families’ OOL, as well as alignment of program operation with annual budget

  • Maintain active communication with families, staff, school districts, community, and other departments to provide quality customer service

Key Highlights:

  • Efficiently interfaced with the Human Resources Department and Manager Team in organizing job fairs and supporting career days to promote the company and recruit new applicants

  • Demonstrated proficiency in mentoring and developing several direct reports toward their progress and promotion to higher position

  • Made significant contribution in generating a mentor program whereby, leaders throughout organization mentored less seasoned employees and mentors worked with mentees from other departments to promote a unified culture across the organization

  • Spearheaded a team in overhauling and rewriting company’s new staff orientation training program for proper preparation on their job with company’s residents, which brought positive results to the company

  • Received appointment to oversee the second region that was struggling to meet basic licensing standards, as well as generate several systems and audit tools to support the Management Team, which resulted in passing their annual state inspection with flying colors and it was their best inspection with improvement in all areas

Director of Operations
Bancroft Neuro Health
  • Provided oversight to the operations of pediatric and adolescent community residential program, including 14 group homes, 69 children, 18 managers, and approximately 175 staff

  • Guaranteed adherence of program to the Department of Children and Families’ OOL and CARF guidelines

  • Initiated yearly budgetary guidelines to ensure alignment of program operation with the annual $15M budget

  • Led the development and implementation of program-specific training curriculum for excellent quality care to persons served

Education

Master Of Science in Management
homas Edison State University
Bachelor’s Degree in Social Sciences
Thomas Edison State University,
Associate’s Degree in Human Services
Camden County College