Experienced, multifaceted, and performance-focused professional, offering extensive experience in business analysis and information technology; complemented with strong background in project management, software development, process improvements, cost control, and customer service. Known for strategic approach in managing scope and deliverables, conducting requirement gathering sessions, writing business requirements, and overseeing the delivery of technology services to clients. Effective at collaborating and establishing positive relationships with diverse groups of individuals. Bilingual in English and German.
Collaborate with operations and management staff to identify and record requirements for new software.
Structure process maps for the organization and business case; as well as suggest the most appropriate software based on their need.
Communicate with various vendors to assess software packages and identifying process gaps; as well as with multiple departments to learn processes and determine process gaps.
Make use of Agile methodology in overseeing Dynamics 365 project and adapting business and systems requirements.
Take charge of customizing Dynamics 365 based on company needs and maintain system administrator for Dynamics 365.
Perform key tasks including generating testing plans, completing tests, and managing user acceptance test.
Analyze several options to enhance process, communications, and reports.
Introduced the Microsoft Dynamics 365 and software package to their business.
Designed a reporting system for internal and external customers and a systematized email notification system.
Obtained Outstanding Dedication Award for 2017 CRM Microsoft Dynamics 365 implementation.
Successfully completed user testing and training along with Microsoft Dynamics 635 implementation.
Assisted the management in determining the phase of their project and facilitating the billing process by closely monitoring project data.
Analyzed software package to run the business instead of using Excel spreadsheet along with multiple system and cost of the company.
Collaborated with outside consultant with Dynamics 365 implementation and monitored the entire project.
Fulfilled wide array of functions, including developing customized solutions and modules, migrating historical data, and formulating reports.
Monitored consultant time for budget and any overages explanation.
Acted as system administrator and software expert, in charge of upgrades and databases with accounting software.
Provided keen oversight to the Dynamics 365 project from beginning up to final execution.
Completed user testing and training along with Microsoft Dynamics 635 implementation.
Held responsibility in automating the billing process that minimized errors and redundancies.
Corrected errors in the billing process, which resulted to faster transactions and accurate billings.
Conducted meetings and reports regarding requirements implementation and enhancements.
Coordinated with end-users, internal customers, and programmers to guarantee attainment of the requirements.
Established project plans to ensure adherence of all parties while developing automated test scripts and plans for the proper function of the system.
Executed PeopleSoft billing and accounts receivable modules while performing end-user training sessions and testing.
Served as liaison between IT staff and end users in facilitating communications and completing projects.
Developed weekly project plan using Microsoft Project.
Functioned as project leader for various implementations of PeopleSoft Accounts Receivable and PeopleSoft Finance Upgrade.
Led the execution of PeopleSoft accounts receivable as lead business analyst.
Secured proper function of the software by interpreting requirements and performing testing.
Accomplished all standard software development documentations.
Devised statistical database to examine statistical record, increase ability, measure various programs, and enhance productivity.
Rendered segment pricing and profitability analysis and support.
Assumed accountability in improving key performance indicator dashboards and reports while providing enterprise-wide reporting.
Arranged annual financial plans and monthly forecasts.
Streamlined processes and enhanced integrity through requirements development.
Generated monthly reports using SharePoint and maintained comprehensive recording of old documents.
Took charge of maintaining cost accounting Cognos cube.
Made major contribution in restructuring the company process.