Analytical, performance-focused, and multifaceted professional, offering extensive experience in building management, administrative duties, and customer service. Adept at developing and implementing client-centered and innovative solutions to address issues and concerns and ensure excellent service delivery. Equipped with strong interpersonal skills and unparalleled work ethic in accomplishing tasks with minimal supervision. Articulate communicator, with bilingual fluency in English and Spanish. Technically proficient Microsoft Office Suite (Excel and PowerPoint).
Effectively handle and provide accurate information to guests regarding attractions, facilities, services, and activities in or outside the property
Formulate and implement solutions to address residents’ complaints
Display skills in maintaining residents’ belongings and addressing all special requests
Take charge of arranging restaurant, messengers, and car services reservation or residents