John Howard

  • Director of Sales and Customer Service
  • Nanuet, New York 10954
  • Jan 25, 2018
Full time Sales

Personal Summary

Intuitive, results-driven, and performance-focused professional; offering 20 years of experience in sales and marketing, customer service and relations, business partnership, project management, and ticketing operations oversight. Effective at implementing innovative strategies to exceed target sales goals, maximize growth opportunities, and expand market share. Committed to providing first-rate management skills in leading a team to enhance processes, optimize productivity, and boost efficiency. Equipped with articulate communication and interpersonal aptitudes, essential in establishing rapport with professionals at all levels.

Work Experience

Director of Ticketing
Bethel Woods Center for the Arts
  • Manage activities and museum development on Ticketmaster for the up-selling events and oversee Ticketmaster and Bethel Woods website to ensure accurate ticketing and consistent event information

  • Take charge of seat inventory, artist management request, groups and membership, and Ticketmaster database administration for compliance and efficient distribution of artist and very important person (VIP) tickets

  • Monitor daily operations of box office to keep all seasonal staff and assistant box office manager updated and ensure compliance with set-forth policies for proper documentation with the Human Resource Department

  • Facilitate training of personnel on difficult customer training, membership program, promotions, and discounts, while motivating and coaching them to provide exemplary customer service to guests

  • Analyze and record cash receipts and deposit tracking as well as utilize effective tools to enhance reporting, transactions, and data capture

  • Carry out several responsibilities which include managing annual budget, administering office box resource, planning staff schedule, and posting show reports

  • Prepare and assess daily ticket reports as well as seasonal reports including recommendations for resolving any issues with systems, facilities, and procedures

  • Establish strong rapport with agents, artist ticketing companies, and Live Nation ticketing

Coordinator/Supervisor
New York Mets
  • Assumed full accountability in overseeing access management barcode ticketing system for the New York Mets and Brooklyn Cyclones as well as submitting ticket office sales reports to the upper management

  • Supervised ticket office computer room staff, part-time personnel, and union box office during year-round baseball operation

  • Coordinate and complete several extensive projects including wireless turnstile installation and kiosk rollout

  • Handled allocation, printing, and fulfillment of over four million tickets and processing of $200M in revenue as part of Met in-house sales operation

  • Made significant contribution in migrating the Ticket Sales and Service Department from Shea Stadium to Citi Field by providing expert leadership in staff and equipment movement to the new building

  • Rendered support to the Marketing Department with the promotion of season, plan, group, and individual game tickets for Mets baseball

  • Partook with the ticket office operations for blockbuster concerts including Billy Joel, Paul McCartney, and Dave Matthews Band

  • Assisted and trained ticket sellers’ union personnel and supported them with promotion and implementation of MLB ticket initiatives

  • Administered box office operations for the 2000 post-season games and world series by developing strategies and delegating duties to all season group and individual inventory sales

  • Managed daily box office events customer service, and ticket sellers, while routinely maintaining turnstiles, handheld ticket scanning devices, and ballpark personal computers

  • Ensured proper execution of ticket system training to group sales, telemarketing, and Mets in-house phone center

Education

Bachelor of Science in Sports Management/Business
St. John’s University