Highly analytical, performance-driven, and customer-focused professional, with broad-based experience in purchasing management, customer service, and regulatory compliance; complemented with strong background in continuous process
improvement, vendor management, price negotiations, as well as strategic planning and implementation.
Concept-to-execution driver, with the ability to design and implement tactical plans and solutions to achieve bottom-line growth and ensure customer satisfaction. Capable of identifying gaps to quality services to complete projects without
compromising time constraints. Expert at establishing productive relationships with key individuals. Technically proficient with Microsoft Office Suite (Outlook), Oracle, Salesforce, and SharePoint.
Customer Service and Rapid Conflict Resolution
Ensure customer satisfaction by identifying customer needs; as well as promptly responding to any situations.
Formulate and recommend effective solutions to customer complaints.
Administer return merchandise authorizations (RMAs) or RMA replacement issues and develop internal CARs for quality process implementation and control process failure issue resolution.
Efficiently handle and address order- and invoice-related issues, in close collaboration with Planning, Production, Sales, Shipping, Quality, and Finance teams.
Demonstrate competency in recommending appropriate solutions to solve problems with low to moderate complexity.
Lead overall purchasing activities, which included vendor onboarding, price negotiation, requisitions reviews, as well as purchase orders placement and advancement with suppliers.
Conduct purchase orders monitoring and maintenance for suppliers and services.
Initiate the development and implementation of purchasing, approved vendor list, and conflict minerals procedures.
Facilitate meetings to conduct pricing contract and performance reviews and to discuss effective strategies for process improvement; while establishing vendor relationships.
Offer support in creating and conducting customer surveys through environmental certificate of data compliance.
Coordinate RMA and other related functions.
Buyer and Environmental Compliance
Observe environmental compliance for tier 1 suppliers.
Adhere to conflict mineral standards in completing and providing company CMRT to customers.
Strictly comply with the ISO and Sarbanes–Oxley Act (SOX) standards in maintaining customer service and implementing quality procedures in SharePoint.
Carry out administrative tasks including maintenance of office supplies and equipment, business cards, and letterhead.
Maintain documentation of customer interactions, orders, and file documents.
Utilize the following software in performing various tasks:
Oracle database for order processing and schedule and reschedule arrangements for original equipment manufacturers (OEMs), contract manufacturers, and distributors;
Salesforce for quote pricing for customers and sample requests processing from the Sales Team;
Microsoft Office Suite (Word, Excel, and PowerPoint) for reports preparation and analysis; and
SharePoint for environmental compliance and vendor surveys documentation.
Prepare order status, rescheduled reports, and customer portals through email.
Hold accountability in creating company conflict minerals reporting template (CMRT) and completing Securities and Exchange Commission’s (SEC) conflict minerals report (CMR) and form SD from tier 1 suppliers.
Take charge of receiving and managing large amounts of email inquiries.
Work directly with the Accounting Team in processing invoice and providing discrepancy resolutions.
Administer invoice issue resolution and department credit card purchases reconciliation with accounts payable.
Closely interface with ISO and SOX auditors regarding compliance audits throughout the year.
Render hands-on assistance to internal customers, including Engineering, Production, and Finance departments.