Confidential Confidential

  • Healthcare/ Supervisor/Coordinator/Social work Associate/Counselor/Case Manager
  • Plantsville, Connecticut 06479, United States
  • Mar 27, 2017
Full time Healthcare

Personal Summary

Patient-oriented, methodical, and top-performing lead medical support assistant with expertise and comprehensive experience in handling administrative functions, providing exceptional services and support, and improving overall processes within the healthcare industry. Equipped with sound knowledge of various medical terminologies coupled with the ability to administer treatment and patient care operations. Highly effective communicator with interpersonal skills to establish rapport with patients, management, and staff. Technically proficient with Microsoft Office Suite (Word, PowerPoint, and Excel) as well as in utilizing various computers and the Internet.

Work Experience

Lead Medical Support Assistant
Jan 2015 - Mar 2017 Confidential

Oversee diverse department operations along with a team of 40 personnel while accountable for processing confidential patient information
Render support to analysts in conducting operating program characteristics assessments
Demonstrate first-rate performance in handling various functions, such as
Retrieval of reports, correspondences, and numerical data to prepare status reports, briefings, and presentations;
Verification of computer system information to ensure data updates and accuracy;
Creation of monthly reports as well as closing of terminated records and completion of chart audits; and
Validation and logging of deadlines in responding to daily inquires
Expertly manage the work structure of multiple assigned areas to support case management, telehealth, and non-institutional programs; and Director's Office in Newington, CT; as well as Operation Enduring Freedom and Operation Iraqi Freedom
Evaluate the progress and effectiveness of operations in comparison with the objectives
Employ analytical skills in identifying and recommending methods toward processes and procedures simplification and optimization
Liaise between management, clinical staff, and the community
Perform various administrative functions including fiscal matter handling, resource and equipment need forecasting, data management, and health information dissemination to providers, consumers, and payers
Interface with patients through phone call, email, and in-person in obtaining material for continued care

Key Highlights:
Received distinction for maintaining safety, respect, and dignity of residents and veterans
Earned role as medical support supervisor within the Diagnostic Imaging Department
Streamlined processes through the development of an efficient filing system and client database


Associate of Science in Drug and Alcohol Rehabilitation Counselor
Jan 2000 - Jan 2004 Naugatuck Valley Community Technical College