Customer-centric, multifaceted, and detail-oriented sales/management professional with successful experience in customer service, inventory management, budget control, team development, and strategic planning.
Well-versed in developing and implementing effective strategies designed to steer an organization’s advancement and growth. Equipped with articulate communication and interpersonal aptitudes; combined with the ability to foster positive rapport and productive relationships within all levels of an organization.
Store Manager Jul 2015–Present
Received distinction by exceeding revenue and cost control goals for 2015 and 2016
Earned recognition as 1 of the top 5 performers among 14 locations in the district based on key performance indicators (KPI’s) in conversion, units per transaction (UPT), and percentage to sales plan within the first 6 months
Gained commendation as being the top performing location in December 2016
Elevated the location ranking from #14 in 2014 to #1 in the district and #5 in the region among 120 locations by achieving sales plan for the 2016 fiscal year
Successfully leverage industry knowledge to achieve corporate sales goals
Implement inventory control best practices and procedures
Promptly provide resolution on customer and associate issues and concerns
Display expertise in recruiting, team-building, and motivating management and hourly teams
Initiate the progression of many entry-level associates to leadership positions and quickly facilitated sales team training toward their capability, productivity, and performance improvement