Lauren Francisco

  • Senior Instructional Designer
  • Evans, Georgia 30809
  • Mar 22, 2017
Full time Education Financial Services Healthcare Information Technology

Personal Summary

Detail-oriented and performance-focused professional, offering more than 16 years of experience in overseeing complex instructional design, encompassing information technology implementations within diverse industries. Successful at providing effectual guidance and leadership to teams developing learning objects, modifying instructional materials, and ensuring the delivery of high-quality educational training. Equipped with proven success in evaluating existing programs, identifying needs, and constructing online learning opportunities.

Work Experience

Senior Instructional Designer | HR Technology Analyst
AgFirst Farm Credit Bank
  • Held accountability in establishing, facilitating, and maintaining training curriculum for bank personnel on the utilization of the company‚Äôs products and services.
  • Developed knowledge of HR staff and end users on learning and performance, Cornerstone OnDemand, through provision of functional documentation, user procedures, consulting services, and training system as such improved clients usability and increased activity
  • Collaborated with all HR functional areas to ensure department success in developing HR technology systems and instructional design
  • Administered the design of eLearning courses, from design phase to course completion and review through ADDIE and Successive Approximation Model (SAM) models in association with subject matter experts (SMEs)
  • Took charge of conducting needs analysis, developing objectives, and drafting storyboard for review of SME through the design cycle with various tools including Storyline
  • Served as the focal point of contact among departments, clients, and external technical support; while presiding over online and ILT training to assist with the learning and performance system
  • Provided technical support in configuring learning and performance system for the company and 22 separate organizations under a single portal
  • Rendered training and consultation on the process for the performance management capabilities of the system to most of the separate organizations using the portal

Key Highlights:

  • Structured test materials to evaluate training effectiveness and awareness of key subjects

  • Demonstrated key initiatives in developing blended learning solutions, including asynchronous and synchronous learning and virtual webinars

Instructional Designer
Augusta University
  • Facilitated training for faculty on various topics, which included the use of instructional technology, web-based course authoring, and management systems
  • Earned selection to coordinate technical training and spearheaded the selection and training of support staff
  • Offered support to focused committees and planning teams in strengthening and expanding web-based program
  • Guided the director and staff of instructional support and educational design regarding strategic, operational issues, and instructional technology initiatives

Key Highlights:

  • Led the development, execution, and evaluation of various web-based courses, which efficiently supported the faculty and improved overall educational experience

  • Initiated the development of supplemental course materials including interactive applications

  • Made substantial contribution in conceptualizing and producing rich media learning objects

  • Played significant role in placing and presenting innovated technologies within the campus community

  • Positioned growth of self-paced interactive medical terminology flash cards employed in five programs through cross innovation and development

  • Acted as the project manager and presenter in the First Annual Technology Fair of Medical College of Georgia

  • Provided key contributions to the Extracurricular Training Project on complementary and alternative medicine, and cancer survivorship within a health sciences university by serving as instructional designer

Interim Manager
Augusta University
  • Assumed accountability in conducting assessment to identify the needs of the university, faculty, and students
  • Directly supervised educational delivery systems and end-to-end procedures of the university to ensure and maintain effective teaching strategy
  • Worked collaboratively with faculty, support staff, department chairs, and deans in overseeing production of instructional materials and program content

Key Highlights:

  • Mentored and guided staff in operating innovative tools and executing progressive techniques to assist faculty with course development and learning objects preparation

  • Coordinated with various division directors in conceptualizing and building long-term goals, program objectives, and special project activities

  • Established a track record for boosting customer understanding of support available to accomplish fiscal goals and operational results

  • Took charge of evaluating processes for accreditation support

  • Assessed procedures and recommended organizational and policy changes thereby attaining improved operations

  • Directed the planning and execution of faculty development workshops and programs


Master of Science in Education
Augusta University
Bachelor of Science in Elementary Education
Mount St. Mary's University