Operation Management

David Johnson resume photo
David Johnson
Inver Grove Heights, MN

Job Preferences: 

Desired job title: 
Operation Management
Desired occupation: 
Onsite Management
Employment type: 
Full time
Career status: 
Active job seeker
Available to start: 


Inver Hills Community College
BS Business Associate, 

Work Experience: 

Business Analyst & Solutions Architect
Exela Technologies
Architect, Business, Business Analyst
* Developed proprietary Shipping & Receiving software solution for internal use by our onsite delivery teams
* Worked with India-based developers to create the business requirements as the Subject Mater Expert (SME) for Mail & Distribution Services for Exela
* Managed third-party providers for Shipping & Receiving software while proprietary solution was being developed
* Worked with potential clients and existing base to create efficient and appropriate solutions for all mail, distribution, and print-to-mail needs
* Applied expertise in assessing workflows, determining technology fits, working with vendors for configuration and pricing, advising on business cases, making high quality presentations, developing project plans, partnering with Clients to develop statement of work documents, and space planning to maximize efficiency and productivity
* Results: o Post-Sale and Renewal Revenue $260 Million during the 16-month period o Provided extensive value for Clients by reducing costs while increasing overall operational efficiencies.
Solution Architect
Xerox Corporation
* Designed end-to-end solutions focused on mail, distribution and print to mail, utilizing Xerox and third-party solutions to provide best-in-class results for our clients' mail centers
* Developed extensive understanding of manual and automated mail processes, as well as e-presentment
* Promoted green initiatives and achieved reductions Clients' postage and mailing costs, while increasing operational efficiency
* Designed solutions with prospective and existing Clients meeting or exceeding service level agreements
* Created transition and implementation solution designs for seamless handoff to steady-state account teams
* Worked with all vertical markets and interfaced with all levels of the organization, developing the ability to understand Client goals and requirements and translate them into achievable objectives
* Developed expertise in conducting assessments, determining the proper technology play, working with vendors for configuration and pricing, providing inputs into business cases, making high quality presentations, developing project plans, working with Clients to develop statement of work documents, and space planning to maximize efficiency and throughput
* Results: o Post-Sale and Renewal Revenue of $108 Million o Worked Mail, Print to Mail and Distribution Services RFP's and renewals providing strategy and content
XGS Delivery Consultant
* Provided pre- and post-sale support for Mail and Distribution Services Clients by providing Subject Matter Expertise.
* Performed hundreds of site assessments to determine proper labor/technology mix, and advised Clients on the selection of software and hardware applications with the goal of enhancing operational efficiency.
* Utilized Lean Six Sigma (LSS) tools and programs to improve onsite performance of Xerox's Managed Services accounts.
Project Manager / Business Process Manager
Project Manager, Management/Manager, Business
* Managed the implementation of solutions for people, process and technology for closed business deals.
* Oversaw Document Management Solution Implementation and Value Assurance Programs for the Midwest.
Technical Manager of Strategic Outsourcing for Mail Western Region
* Recruited from Land O Lakes by Xerox for this position as a result of my experience with Xerox Mail and Managed Services Experience.
* SME for Mail, for pre-sale and post-sale.
* Responsible for Services and Operations Support
Manager of Mail, Distribution & Facilities Services
Land O' Lakes
* Responsible for managing a staff of 23 in two departments over two locations.
* Managed P & L of $11 Million annually, which included delivering performance at or below budget, reporting to the Vice President of Finance.
* Managed vendors for equipment, shipping and receiving, facilities and the related services provided.
* Became the Mail and Distribution Subject Matter Expert for all the Company's locations worldwide.

Language Skills: 



Document Management, seasoned leader