COnfidential Confidential

  • Microsoft Skype Installation/Support
  • Pennsylvania, United States
  • Dec 06, 2017
Full time Information Technology

Personal Summary

Highly analytical, performance-focused, and multifaceted professional, offering
extensive experience in network installation and configuration, managed services
administration, and IT support engineering; complemented with strong background in
Microsoft Lync and Skype for Business.

Expert at executing, integrating, and maintaining various tools and Cisco systems in
completing complex and large-scale projects without compromising set-forth business
objectives and requirements. Adept at formulating and enforcing cutting-edge and
client-centered solutions toward the attainment of company goals and excellent
service delivery. Skilled at leading and collaborating with high-performing
individuals including colleagues and vendors to accomplish key tasks.

Work Experience


Provide expert leadership to all aspects of a managed service client experience
through available team resources and vendors
Act as an escalation point, accountable for formulating and executing innovative
solutions to address more complex, difficult, or politically sensitive issues,
problems, and clients
Take charge of the following technology for the company:
Microsoft Lync 2010;
Microsoft Lync 2013/Skype for business;
Sonus session border controller (SBC) 1000/2000 series controllers;
SIP trunks and SIP routing;
PBX infrastructure and PBX PSTN;
Carrier quality of service (QoS);
Voice over internet protocol (VoIP) technology;
Edge servers;
Active Directory/lightweight directory access protocol (LDAP) based call routing;
Microsoft Exchange 2010/2013 and Microsoft Patches

GSC IPT Engineer
Jan 2011 - Jan 2015 CONFIDENTIAL

Display skills in delivering technical support to all customers regarding Cisco
internet protocol (IP) telephony products including communications manager, unity,
unity connection, and attendant console
Identified point of failures and conducted root cause analysis, while maintaining
updated assigned tickets to create solutions and resolve problems remotely

Network Operations Center (NOC) Network Engineer
Jan 2010 - Jan 2011 University of Pittsburgh

Held accountability in performing network environment monitoring
Carried out firewall rule addition and updates, Cisco configuration, IOS upgrades,
F5 load balancing maintenance, and Juniper secure sockets layer virtual private
network (SSL VPN) modifications


Certificate Cisco Certified Network Associate (CCNA) | Cisco Certified Information Privacy Technologist (CIPT)
Certificate Microsoft Certified Systems Engineer (MCSE) NT 4.0 | CompTIA A+