Network Engineer

US Computer Bakersfield, Ca. I was the point of contact for five main office sites, three remote sites, fifteen water, oil and COGEN plants, and several oil and workover rigs that would be in the field at any given time. This would be about 1100 hundred people that I would be available to help. I used Remedy for the first six years, tracking the tickets that came into my area. We then changed to ServeNow, I used ServeNow to track tickets and to track inventory. I closed 50 tickets a week using these ticket systems. I would help customers with their personal computer issues, I would replace damaged components like mice, keyboards, monitors, and even cables. I would also replace outdated and damaged computers as needed. This also included software issues, installing new software, deleting older software, and gain access software programs when needed. I would be asked from time to time to help the network team by replacing a server, checking the connections on a server, ping a server to gather IP information, and to remove a server. I would reimage and download required programs for new users coming into the business unit, I would also setup the workstation for the new user. I setup printers mostly for the oil and workover rigs, I would trouble shoot printers in the main office and plants. This included following up with printer companies on warrant issue for the printers. I would educate end users on basic computer functions and minor trouble shooting.