Christine Marcano

  • Financial Crime Analyst
  • Huntersville, NC, United States
  • Nov 20, 2017
Full time Financial Services

Personal Summary

Versatile, performance-focused, and results-oriented professional, offering broad-based experience in various facets of banking operations, encompassing client service and relations, fraud detection, and regulatory compliance. Armed with exceptional interpersonal, organizational, and problem-solving skills in identifying and resolving conflicts under minimal supervision. Adept at providing support to customers and senior management; reviewing and producing various reports; as well as working within fast-paced environments with optimum results. Technically proficient with all Microsoft Office applications. Bilingual in English and Spanish.

Work Experience

Senior Operations Specialist
Jan 2015 - Merrill Lynch

Guaranteed compliance with established procedures and prescribed processes in handling routine and standard transactions in support with GWIM operations
Verified complete authentication and legitimacy of all requests for clients to avoid any fraudulent activities
Supported the training for team members on client transactions and daily operation procedures
Coordinated analyses, report generation, and payment processing, and data entry

Client Associate
Jan 2014 - Jan 2015 Merrill Lynch

Cross-functional Collaboration
Rendered operational and sales support to numerous financial advisors in administering client account, from opening account, servicing client with all of their account needs, and upgrading current accounts
Monitored progress of operational procedures up to completion
Drove efforts analyzing various documentations
Served as key contact person between established clients and the organization for client inquiries through phone call or email
Guaranteed prevention of all fraudulent activities
Checked the complete authentication and legitimacy of all requests for clients

Organizational Development
Exhibited dedication to support the implementation of various office initiatives
Implemented new procedures to boost team efficiencies and asset base
Assumed responsibility in sourcing clients for new products and service offerings

Sales and Service Specialist
Jan 2012 - Jan 2014 Bank of America

Customer Service and Relations
Ensured safety of client information through identification of fraud possibilities and development of corrective action
Established and maintained positive relationships with customers

Bank Operations
Employed keen attention to detail in analyzing all signature cards, commit cases, and manifest for temporary cards
Searched and assessed all reports for platform and teller sides

Education

Bachelor’s Degree in Arts, Major in Criminal Justice, Minor in Finance
- Jan 2016 University of Central Florida