Estrella Gonzales

  • Help Desk
  • Phoenix, AZ, United States
  • Mar 20, 2017
Full time Administrative / Clerical Customer Service

Personal Summary

I have at lease six years of customer service. I'm good with people. Positive attitude. Always willing to learn new things. Hard worker.   

Work Experience

Help Desk
Aug 2017 - Mar 2017 Collabera Inc.

Help employees with they're login issues
Reset passwords
Tech Specialist Support for mortgage loans

Customer Service Representative
Jan 2015 - Jun 2016 Dish Network

Assisted customer with billing related questions
High-volume inbound environment
Technical support with dish equipment
Obtained a 95% customer service satisfaction goal
Outbound calls assisted customers with any signal issues

Billing Manger/Front desk/Therapy assistant
Aug 2014 - Nov 2014 Emergency Chiropractic

Assisted patients with their therapy process
Maintain office cleanliness
Ran the front desk operations
Filed records, printing/scanning documents
Schedule patients for appointments

Cashier/Sales associate/Customer service
Jun 2013 - Aug 2014 Sam’s Club


Proved exceptional service to all patrons
Processed paperwork and documentation to initialize membership
Greeted members as they enter the store
Answered/transfer phone calls

Customer service associate/Cashier
Jun 2011 - May 2014 Ross Retail Clothing Store

Provided assistance and product knowledge to customers
Maintained stores cleanliness
Restocked every department when necessary
Responsible for closing the store, wrapping up documentation, and counting the drawer.
Lead team during shifts to perform to their highest ability

Education

Diploma
Jan 2006 - Oct 2006 Cyber High School