Confidential Confidential

  • Leadership Position
  • Woodbury, Minnesota 55125
  • Nov 14, 2017
Full time Management

Personal Summary

Strategic, performance-driven, and results-oriented professional with extensive experience in regulatory and social compliance, program development, and risk management. Adept at developing and supporting business initiatives to support company goals; optimizing work processes; and leading high-caliber teams of professionals in securing profitable outcomes. Highly capable of identifying and resolving arising conflicts within the organization.

Work Experience

Director, Product Investigations and Recalls
  • Managed the modernization and monitoring of effective product safety compliance program for consumer products

  • Led daily operations of a 10-person team, which covered program strategy, process standardization, risk identification, and compliance with applicable laws, regulations, and product safety reporting obligations

  • Guided cross-functional teams in developing and implementing an enterprise product quality case management system aimed to provide key stakeholders a holistic view of product experience through consumer feedback, financial data, and risk thresholds

  • Fostered and maintained relationship with CPSC, FDA, and other agencies to communicate emerging legislation and regulatory developments

  • Supported changing regulatory landscape through creation of monitoring and response strategies

  • Generated and delivered quarterly compliance reporting to the Leadership Team by providing information on patterns and trends and recommendations on how to address business risk

Career Highlights:

  • Established process changes to optimize supply chain efficiencies by working with cross-functional partners, consequently generating over $2M in annual expense savings

  • Benchmarked with CEB, RILA and other industry leaders in building consumer quality program containing product quality metrics to drive decision making and increase guest loyalty

Senior Group Manager
  • Supervised an eight-person team, accountable for all facets of the product safety compliance program

  • Steered efforts in establishing key performance indicators (KPIs)

  • Formed the product safety committee to address consumer product concerns and track corrective action plans to mitigate risks

  • Took charge of standardizing processes, improving compliance, and guaranteeing enterprise strategy alignment through implementation of quality management system

  • Worked with the Social Media and Technology teams in developing industry-leading solution for posting of product recall information

Career Highlights:

  • Attained 32% reduction in owned brand product removals by developing investigative strategy that identified product safety patterns and trends

  • Successfully optimized transparency and enabled informed cross-functional product quality decisions through creation of product safety dashboard

Group Manager, Product Safety and Recall
  • Managed a team of six employees in handling product safety compliance program by restructuring team to improve efficiencies and better support needs of growing business and changing regulatory landscape

  • Worked on the execution of product safety and quality compliance strategies, as well as program enhancements to meet evolving needs of global business

  • Made sure product safety regulatory reporting obligations were fulfilled and submitted to appropriate government agency

  • Observed strict adherence to CPSIA regulatory requirements in devising initiatives for children’s products

  • Served as key contact person for product investigations, product recalls, recall effectiveness checks, depositions, and regulatory audits

Career Highlight:

  • Improved transparency regarding business risks and opportunities by partnering with Business for Social Responsibility (BSR) to incorporate GRI social and environmental standards into the annual corporate report

Senior Manager, Social Compliance
  • Took part in various industry forums, such as Better Work, Center of Reflection Education Action (CREA), and BSR to effect global improvements in Environmental Sustainability, Health and Safety (EHS) standards

  • Developed country risk assessment tool based on social, political, and economic indicators

  • Rendered expert oversight to more than 500 vendors and 2,300 facilities in over 40 countries

Career Highlights:

  • Optimized consistency and overall audit results by 27% by mentoring company and third-party auditors on social compliance issues in multiple facility audits in Asia and Central America

  • Produced key performance metrics that boosted program, enhanced transparency, and influenced sourcing and merchandising decisions

  • Spearheaded team through 35% increase in vendor and facility base by developing forecasting risk tool to ensure facilities met standards prior to start of production

Manager, Global Compliance
  • Assisted vendors with corrective action plans (CAP) and root cause analysis to ensure issue resolution and implementation of sustainable processes

  • Led team of six, responsible for validating vendor and facility compliance with social and human rights laws and standards

  • Led initiatives to address unmet social and environmental needs within a global supply chain

  • Worked on continuous improvements and long-term practices for suppliers and facilities by executing global training strategy

Career Highlight:

  • Partnered with technology team to build centralized vendor and change to facility registration system, subsequently reducing audit processing time from 12 to 2 days and providing transparency to Sourcing and Quality Assurance teams


Bachelor of Science in Business and Management
Iowa State University