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Overview Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match. Job Description We are seeking an experienced Director of Revenue Management to join the re-opening team for the newly renovated Barton Creek Resort & Spa in Austin, Texas opening Spring 2019! This is a unique opportunity for a skillful Director to support an iconic hotel, located in the Texas Hill Country. The $180 million renovation includes 200 additional rooms, meeting space renovations and additional space, along with redefined dining options. In this role, the Director of revenue management will be responsible for the repositioning of the resort through the development, execution, and measurement of strategic and tactical yield and inventory management. Knowledge of and the ability to maximize rooms revenue via major distribution channels, including the GDS, OTA's, brand and property sites are essential. This position reports to the property General Manager. Responsibilities Support the General Manager and the Sales Team by providing pertinent information and tools to enhance the property's sales and marketing efforts and decision making processes. Identify, communicate, and execute opportunities to increase incremental revenue based on historical demand, regional, seasonal and competitive influences and market, group performance, price sensitivity by market segment, demand and reservation costs across multiple sales channels. This position, with assistance from the Director of Sales & Marketing, will provide short-term and long-term rooms revenue projections, including weekly, monthly, quarterly and full-year projections. Lead a consistent and robust revenue management program consistent with upscale, full-service resort amenities including golf, spa and dining is critical. Provide strategic leadership to the Hotel Sales & Marketing, Food & Beverage and Rooms Department, contributing to superior revenue growth and overall profitability of the hotel Effectively incorporate the revenue management philosophy in all aspects of sales, marketing, and operations, including training and information sessions on behalf of all revenue generating positions. Conduct weekly revenue management meetings and as chair give synopsis of past strategies versus results. Lead the discussion on current/future issues. Stimulate discussions and analysis to determine effectiveness of selling, pricing and distribution strategies and determine the appropriate mix of business that will allow hotel to maximize both RevPAR and Market Share through appropriate mix management. Forecasting Lead development of key budgetary and forecast goals and objectives by market segment. Develop budget to actual feedback and comparisons and report monthly achievements Prepare 30-60-90 Day Revenue Forecast on a monthly basis for presentation. Develop, monitor and maintain all short term and long term forecasts as outlined by standards with forecasting to be demand based to coincide with pricing strategy Develop rooms revenue portion of annual budget by market segment Achieve 95% forecasting accuracy with respect to market segmentation goals. Systems & Applications Superior knowledge of CRS, RMS and PMS systems. Support of Reservations Department in conjunction with the Front Office Manager/Supervisor Responsible for the monitoring/maintenance of the software programs including interfaces that support the management of room revenue Support company in any technical transitions aimed at supporting the management of room revenue as they occur Channel Management Manage e-Distribution channels and work with distribution team to identify strategic partnerships and affiliations to maximize distribution for the organization Research opportunities for and recommend utilization of GDS advertising Utilize understanding of GDS including seamless rate displays, sequencing and property HOD's Analyze marketplace reports such as STAR & Demand 360, Agency 360 and other available applications and present the revenue opportunities in the analysis Manage inventory and rate structure in all applicable systems to optimize revenues and margins Analyze trends by market segment based on day of week, booking window and season to better develop pricing strategies Analysis Research, identify and develop revenue management opportunities, techniques and practices that contribute to superior RevPAR growth and market share increases Explore market mix variations that would stimulate revenue Transform theoretical knowledge gained from analysis into the business cycle, booking cycle and long term strategic planning Oversee development of pricing strategies for all negotiated business Consistently evaluate inventory selling process Develop LOS strategies for market segments to maximize revenue contribution. Develop, maintain long term and short term group booking parameters. Maintain performance measures of marketing efforts to analyze property program specific (ROI) Return on Investments Prepare monthly synopsis report on marketplace activity, booking pace, denials, telephone statistics, staffing, sales policy, reservation and group market activity with an emphasis on strategic planning and actual results achieved. Implementation of all revenue strategy and management of pricing in all applicable systems including but not limited to the GDS, Third Party channels and branded website Manual reporting as necessary for the purposes of analysis/feedback Qualifications Minimum 3-5 years of experience as a Director of Revenue Management Bachelor's degree preferred or equivalent combination of education and experience. Proven experience with and understanding of restrictions, the reasoning behind them and the ramifications of using each restriction type. The ability to lead a high performance team Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Houston Hotel Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match. Job Description The operating engineer will ensure a safe, efficient, and well-maintained hotel environment. Responsibilities Schedule and complete equipment PMs. Operate and maintain low-pressure boiler for the hot water system. Operate and maintain other vessels as needed for hot water kitchen steam and air conditioning systems. Assist mechanics and external contractors with repairs of hotel property and equipment. Repair and maintain commercial kitchen and laundry equipment. Repair and maintain swimming pool and spa equipment. Completion of all assigned work orders and daily tasks. Receive direction for house calls via radio. Qualifications Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Have a thorough understanding of OSHA rules and regulations. Previous maintenance experience required, hotel experience and training preferred. Minimum of two years hotel and/or commercial building maintenance required. Commercial kitchen and laundry equipment experience preferred, commercial refrigeration experience is a plus. Previous experience with response to emergency situations is required. Good communication, attention to detail, time management, computer and guest satisfaction skills are required. The ability to stand/walk for long periods of time. The ability to crawl for short periods of time. The ability to bend, reach over-head, squat, kneel for extended periods of time. The ability to lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally. The ability to utilize step stools and ladders. Interior of hotel, in all areas of the hotel. Exposure to extreme hot and cold temperatures. Exterior of hotel with exposure to weather conditions. Exposure to various hazardous chemicals Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Mandalay Hotel Patterned after the exotic charm of a Burmese city, the Omni Mandalay Hotel in Las Colinas is a unique oasis that puts you close to the business and cultural attractions of Dallas. Located on the Mandalay Canal in Irving, Texas' prestigious Las Colinas Urban Center, the Omni Mandalay invites you to experience the elegance of a luxury hotel with a sophisticated Asian touch. The Omni Mandalay's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Mandalay Hotel in Las Colinas may be your perfect match. Job Description This position ensures that assigned public space and guest room floors are kept fully stocked and clean to provide support to Guest Room Attendants while maintaining Omni standards and exceeding our guest expectations. Responsibilities Retrieve soiled linen and garbage from Guest Rooms and Room Attendants carts and/or storage closets to dispose of through the linen chute or dumpsters. Maintain hallways, reporting maintenance issues and special cleaning assignments (i.e. carpet cleaning or repainting areas) Deliver guest amenities or special requests to guest rooms (i.e. rollaway beds, baby cribs, refrigerators, toothbrushes/toothpaste) Complete daily, weekly, monthly, quarterly projects as assigned by Housekeeping Managers/Supervisors Clean stairwells, elevators and hallways free from debris and room service trays Maintain housekeeping supply storeroom by organizing new supplies upon delivery and restock of floors Qualifications Ability to work in a fast paced environment Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio Must be able to read and understand daily work assignments Must be able to lift up to 50 pounds on a regular basis. Must be able to push/pull up to 250 pounds frequently Must be able to work a flexible schedule including morning, evening, weekends and holidays. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Overview Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match. Job Description Assists with the management of all training initiativesin accordance with Omni standards. Responsibilities Participates in planning and execution of associate events planned by the Human Resources Department. Develop associate communications network within the hotel, via bulletin boards, department communication boards, posters and flyers. Act as liaison to management for all associates. Develop and/or participate in Staff Training initiatives, including monthly management training in accordance with the Omni Training Matrix, and departmental service training . Works with departmental management to ensure that Safety Training is alive and well in departmental meetings, stand up meetings, and in the consciousness of each hotel associate. Controls the check book accounting for the Human Resources Department by monitoring expenditures and ensuring that the department stays within budget on a month to month basis. Champions Omni Six Pillars Culture on property, and enthusiastically promotes opportunities within the hotel and company. Develop networking contacts with local colleges. Qualifications Must be flexible with schedule to include some weekends. Must be proficient using Microsoft Office Products. Bachelors degree desired. Must have outstanding verbal and written communication skills, and the ability to coach, counsel, advise, mentor, and motivate associates and managers at all levels. Prior hotel Human Resources experience preferred.

Location Barton Creek Country Club's success is due to its dedicated, intelligent and self-motivated family of associates who work together to deliver personalized service to the club's members and maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you. Barton Creek Country Club associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Barton Creek Country Club may be your perfect match. Job Description Responsible for aiding the Sharks Swim Team, while safeguarding swimmers and providing quality service that exceeds guest and member expectations. Provide swimming instructions and stroke techniques to children who participate in swim team. Responsibilities Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals and oral instructions which make up the essential functions of the job. Perform in a manner that demonstrates Omni standards Supervise children during swim team practices and swim team meets. Encourage swimmers to give their best effort in practice and during swim meets Teach children and adults to enhance their swimming performance Provide coaching and instructions for aquatic programs such as swim clinics and/or swim lessons Encourage and promote healthy competition among children while promoting individual competition with the child Help communicate swim season events with parents and swimmers Maintain constant surveillance of Members and Guests in the facility and pool areas; acts as immediately and appropriately to secure safety of Members and Guests in the event of an emergency. Enforce all pool rules Ensure all club aquatics events are properly set-up, implemented and broken down Qualifications Red Cross Lifeguard Training Program certification, CPR/AED certification required or must be willing to obtain upon hire. Two years experience and training as a swim instructor, lifeguard or competitive swimmer Ability to think clearly, quickly and make concise decisions. Ability to work cohesively with co-workers and management. Scheduling flexibility, including willingness to work some weekends and holidays. Must be able to walk, run, swim, push, pull and lift moderate to heavy weight.

Overview Fort Worth Hotel As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent. The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team! Job Description Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the planning, event and post-event phases of property events. This position primarily services Express and under 25 bookings. Ensures a seamless transition from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Serves as the meeting planner's primary contact (following turnover) on property and is responsible for his/her experience. Responsibilities Essential Functions: Coordinate all aspects of conferences as assigned by the Assistant Director of Catering and Convention services to include but not limited to: food and beverage requirements, effective meeting space usage, audio-visual requirements, guestroom types and rooming lists, function room set up, group transportation, check in and check out needs, billing, telephone and internet requirements, box storage and delivery, power requirements, expected food and beverage outlet usage, business center requirements, entertainment, leisure activities, décor (to include floral) requirements. Managing Convention Operations Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Manages the planning, execution and supervision of assigned conventions to include sales, negotiations, and conflict resolution. Communicates all group specifications and history to the appropriate department. Accurately forecasts group guestroom and banquet revenues according to established guidelines. Promotes the proper use of function space, exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods, services, attractions and sub-contractors to convention groups. Oversees contracted group room blocks to include cutoff, attrition, etc. Plans and develops convention programs, resumes, agendas, and services according to client requirements and established guidelines. Manages group room blocks and meeting space for assigned groups. Creates external communications to include contract addendums, introductory letters Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines. Verifies that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations. Proactively achieve consistently high Medallia scores through establishing good rapport with the client, preparation work having been done accurately, being visible during the conference to ensure the client's expectations have been met, and coordinating post convention feedback sessions. Managing Event Logistics and Operations Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands-off to the Operations team for the execution of details. Adheres to all standards, policies, and procedures. Supports Accounting with billing process by providing updated estimates, conducting bill reviews with clients prior to processing the final bill, and supporting commission and rebate processes. Manages group room blocks and meeting space for assigned groups. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. Uses his/her judgment to integrate current trends in event management and event design. Participation and Leading Conference Team Sets goals and delegates tasks to improve hourly staff performance. Attend and actively participate in all pertinent meetings. Celebrate successes and publicly recognizes the contributions of team members including consistent use of OSC cards Champions all standards, policies and procedures for the Event Planning team. Take active role in training and development of hourly associates Qualifications Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation Excellent communication skills in all aspects: verbal, written and non-verbal High school diploma or GED Bachelor's degree preferred 1 year experience in convention services, catering sales, or related professional area preferably as a manager in a luxury hotel property Appropriate, professional appearance and presentation Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description To maintain the highest standards possible for the guest by insuring quick, efficient, and professional room service. Responsibilities Must have complete knowledge of service time, menu and specials. Prepare, deliver, and service orders. Responsible for each check. Responsible for pick-up tables and trays. Responsible for set-up, deliver, and presentation of VIP amenity. Responsible for hospitality set-up. Must consult with supervisor on any food pick-up difficulty. Complete all side duties as assigned. Must minimize breakage. Attend all designated staff meetings and training sessions. Qualifications Minimum 1 year food & beverage serving or progressive dining attendant experience. Room Service and Hotel experience preferred Previous cash handling experience required Ability to work cohesively with co-workers both within and outside of your department Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers Ability to read in room dining orders and confirm orders are accurate before presenting to a guests Ability to handle stressful situations, while maintaining a calm and welcoming demeanor Ability to work cohesively with co-workers both within and outside of your department Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment Excellent customer service, service recovery and problem solving skills Must have experience working with limited supervision with ability to complete tasks without leadership presence Must be TABC certified Must be able to work a variety of shifts, including weekends and holidays. Ability to work the overnight or 3 rd shift required Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead and twisting. Stand or walk for an extended period or for an entire work shift Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Tucson National Resort Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses. The Omni Tucson National Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match. Job Description This position ensures that all food and beverage service for functions in the banquet department of the hotel are served on time and that all of Omni's professional standards are upheld. Responsibilities Perform all Banquet side work as designated by the Banquet Captain and/or Banquet Managers. Efficiently and properly perform all service standards. Attend to all needs of the guests during functions and function related duties. Report to the Banquet Manager any need for housekeeping and/or repairs of and banquet equipment. Assist in the upkeep and organization of all liquor liability laws. Must be familiar with and adhere to all liquor liability laws. Must attend all designated pre-meal meetings. Must follow all details as described on Banquet Event Orders (BEO's). Must be able to set tables to specifications, carry trays, and have excellent customer service experience. Qualifications Must have a flexible schedule and be able to work Days, Nights, Weekends, and Holidays. Must be able to lift up to 50lbs and stand for the duration of a full-shift. Must be TIPS Certified. Previous serving experience in a four-star/four-diamond hotel or resort. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

Location Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description The candidate will assist wait staff and bartenders in Barlines expediting food, replenishing supplies and service items as needed. Responsibilities Assist in bar setup and opening, as well as closing. Maintain a clean and organized work area. Stocking the bar stations to par, and maintaining a par level of liquor bottles. Maintain clean glassware as needed. Become completely familiar with the liquors and beers sold in the bar. Greet all guests promptly and courteously. Ability to assist and focus attention on bartenders and servers needs, remaining calm and courteous. Think clearly, quickly, maintain concentration, and make concise decisions. Ability to perform the job functions with minimal supervision. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively. Qualifications Minimum 1 year food runner experience/DRA experience preferred. Other relevant hotel / food & beverage experience will be considered. Ability to clearly and pleasantly communicate in English with guests, management and co-workers, with the ability to answer guest questions and describe menu items. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Ability to work cohesively with co-workers both within and outside of your department Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment Excellent customer service, service recovery and problem solving skills. Must be TABC certified. Must be able to work a variety of shifts, including weekends and holidays Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Must be able to change out kegs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Houston Hotel Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred

Overview La Mansion del Rio The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks. Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match. Job Description The Director of Loss Prevention will be responsible for directing and overseeing the day to day functions of the security department, including protection of hotel guests, associates and property. Responsibilities Ensures all Security standards are properly followed. Reviews all reports completed by Security officers to ensure accuracy and timely submission. Reports all observed hotel property deficiencies and safety hazards. Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents, and acts of violence). Maintains guest room surveillance procedures. Maintains an effective key control program. Ensures that shift personnel are properly assigned at all times. Qualifications Bachelor's Degree or Equivalent Must have 2+ years experience in Loss Prevention/Security Management role. Experience in Loss Prevention in an upscale establishment preferred. Previous experience in hospitality preferred Proven professionalism with guests and associates required Experience with and familiarity with OSHA standards required Previous experience with training and maintenance of safety standards Must have knowledge and experience with Microsoft Word, Excel, Outlook and PowerPoint. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Corpus Christi Hotel Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel. The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match. Job Description This position ensures that all food and beverage service for functions in the banquet department of the hotel are served on time and that all of Omni's professional standards are upheld. Responsibilities Perform all Banquet side work as designated by the Banquet Captain and/or Banquet Managers. Efficiently and properly perform all service standards. Attend to all needs of the guests during functions and function related duties. Report to the Banquet Manager any need for housekeeping and/or repairs of and banquet equipment. Assist in the upkeep and organization of all liquor liability laws. Must be familiar with and adhere to all liquor liability laws. Must attend all designated pre-meal meetings. Must follow all details as described on Banquet Event Orders (BEO's). Must be able to set tables to specifications, carry trays, and have excellent customer service experience. Qualifications Must have a flexible schedule and be able to work Days, Nights, Weekends, and Holidays. Must be able to lift up to 50lbs and stand for the duration of a full-shift. Must have current Food Handler and TABC certifications and the ability to keep them up to date. Previous serving experience in a four-star/four-diamond hotel or resort. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Corpus Christi Hotel Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel. The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match. Job Description To maintain daily role/function of the food, beverage and general storerooms, ensuring the loading dock area is well maintained and secure. Responsibilities Responsible for proper receiving, storing and issuing of all food and beverage products in the food, beverage and general storerooms under the guidance of the Procurement Supervisor/Director. Inspect and unpack all merchandise received, and stocks/stores it following OSHA standards. Assists Procurement Supervisor/Director in keeping the storeroom properly organized by sorting by group as stated by the storeroom manager. Assists in pricing and dating with a "pricing gun" all groceries and canned goods; also being aware of the importance of the first in/first out (F.I.F.O.) rotation. Strictly adheres to the operating hours of the storerooms and proper use of inventory system. Assist storeroom manager in filling General Storeroom requisitions. Assist in end-of-month inventories. Keep all unauthorized persons "off premises"; check requisitions for proper authorization. Assists in the inspection of the refrigeration units and brings to his attention any deviation from the set temperatures as well as any deterioration of the quality of the perishables (record temperature on a daily log). Responsible for the cleaning of all storerooms and loading dock areas. To follow/adhere to Omni Hotels operating procedures and local health regulations. Start a list for out of stocks/goods not received "items" so that follow-up can be made. Verify that no requisitions are left open (all requisitions should be completed and closed out). Check and lock all coolers/storeroom doors before departure at end-of-day. Qualifications Ability to work early mornings, including weekends and holidays. Ability to work in cool enviromment of walk-in refrigerators when storing product. Ability to use a hand truck and lift-jack dolly, pushing/pulling up to 60 lbs. Ability to use Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine. Ability to be stand/walk for up to 8 hours. Ability to lift up to 50 lbs. Ability to bend, squat, reach as needed. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Corpus Christi Hotel Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel. The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match. Job Description This position ensures that assigned public space and guest room floors are kept fully stocked and clean to provide support to Guest Room Attendants while maintaining Omni standards and exceeding our guest expectations. Responsibilities Retrieve soiled linen and garbage from Guest Rooms and Room Attendants carts and/or storage closets to dispose of through the linen chute or dumpsters. Maintain hallways, reporting maintenance issues and special cleaning assignments (i.e. carpet cleaning or repainting areas) Deliver guest amenities or special requests to guest rooms (i.e. rollaway beds, baby cribs, refrigerators, toothbrushes/toothpaste) Complete daily, weekly, monthly, quarterly projects as assigned by Housekeeping Managers/Supervisors Clean stairwells, elevators and hallways free from debris and room service trays Maintain housekeeping supply storeroom by organizing new supplies upon delivery and restock of floors Qualifications Ability to work in a fast paced environment Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio Must be able to read and understand daily work assignments Must be able to lift up to 50 pounds on a regular basis. Must be able to push/pull up to 250 pounds frequently Ability to work flexible schedule, including weekends and holidays. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To provide an employment function in the administration of staffing requirements for all Hotel positions. Supports the Director of Human Resources and Assistant Director of Human Resources with other aspects and functions of the department in accordance with Hotel standards. Responsibilities Conduct all pre-screening of line/Management position applicants to include administering the Predictive Index and ability to explain to Management Candidate Create and place recruitment advertisements in appropriate news media with EOE,M/F/D/V Completes reference checks on those applicants whom the hotel has identified as potential associates Ensure the Drug Testing Policy is adhered to for positions that require drug testing only(refer to SOP) Ensure completion of I-9 forms-Make sure all is correctly entered into ULTIPRO under the I-9 section Develop Networking contacts-Use job fairs with UNT, North Lake and Brookhaven etc~(refer to contacts) in U Drive Immigration Law and Corporate Policies followed-Make sure all documentation is up to date Develop and maintain Open Employment Report-make sure it is posted weekly or as needed Maintain job requisition and associated logs. Ensure all P.I.F.'s have the appropriate signature for processin Maintain all job posting programs Ensure monthly turnover report Conducts exit interviews for all terminating associates and ensures final clearance and pay check distribution Participates in planning and execution of associate events planned by the Human Resource Department Qualifications Bachelor's Degree or Equivalent 1- 2 years experience recruiting line level associates Management level recruiting experience preferred Human Resources management experience required (training, benefits...) Hotel experience strongly preferred Excellent computer skills: Outlook, Word, Excel, Access Must be highly organized and detail oriented Experience working with different agencies and recruiters preferred Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Overview Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city. The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match. Job Description To supervise, monitor and review on all site accounting activities including account reconciliation, accounts payable, accounts receivable, research, Accounts Receivable billing, credit and collection, and the monitoring of operations systems and procedures and control features. Responsibilities Responsible for complete training of staff for job duties of the following positions: Accounts Receivable Clerk; Accounts Receivable Billing Clerk; Accounts Payable Clerk, General Cashier, Income Audit and Paymaster. Coordinate all on site accounting functions with the Director of Finance. Act as liaison for all corporate accounting requests. Ensure a smooth Accounts Payable process. Assist in attaining financial goals. Partner with Credit Manager to ensure the timely billing of all direct bill accounts with complete backup and accurate invoices. Ensure maintenance of all daily filing of documents needed for research requests from guest and in-house users. Ensure all guest disputes and requests for clarification is resolved and/or responded to in a timely manner. Ensure an effective tracking system for all rebates/adjustments. Work closely with all departments to come up with solutions to Systems & Controls problems. Ensure daily balance of Income Audit to Daily Report. Complete all general ledger and bank reconciliation. Ensure a timely month-end close. Produce accurate financial statements. Prepare inter-company reconciliation and solve disputes. Ensure that daily cash management functions - dial up bank, check balances, reconcile accounts, fax transfers or funding requests are prepared properly. Prepare Balance Sheet analysis. Qualifications Must have 4-5 years of accounting experience preferably in the hospitality industry. Previous experience as an Assistant Director of Finance in a hotel preferred. Must be flexible and able to work some weekends. College degree required, preferrable in Accounting or Finance. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Location The Homestead Our employees are what make The Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description A Cook 2 will demonstrate intermediate level culinary skills & techniques in all kitchen stations: salads, desserts, broiler/grill, sauce/sauté, fryer, and vegetables, while working with little supervision, and should have more advanced knowledge of at least one station. As a Cook 2, you are expected to assist and coach all Cook 3s (entry level) throughout your shift, supporting a positive learning environment. Qualifications Food Handlers Certification Previous culinary experience in a professional kitchen Must be able to lift up to 50lbs, and stand for 8-12 hours per shift Previous culinary experience working in a high-volume restaurant (preferred) Culinary Degree (preferred) All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today! Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Ho

Location The Homestead Our employees are what make The Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Refrigeration / Kitchen Technician is responsible for maintaining, installing and repairing HVAC/R equipment. The Refrigeration/HVAC Technician role is dedicated to providing quality service that exceeds Guest and Member expectations work to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs. Responsibilities Assemble, install, test, and maintain HVAC/R equipment, appliances, apparatus, and fixtures, using hand tools and power tools. Complete task assigned through the work order process. Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem. Inspect HVAC/R systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes. Uses a variety of tools and equipment including but not limited to power tools, measuring devices, and testing equipment. Work with each department to assure emergency and safety work orders are handled promptly. Conduct daily walk-thru of all chillers to identify and correct potential problems. Update and order parts for an inventory parts supply used for above equipment. Keep an accurate freon usage log. Consistently practice and provide safe work environment. Relay any pertinent information to night shift on a daily basis. Turn in daily time tickets. Maintain a good teamwork attitude. Clean work areas and vehicle daily. Qualifications High school diploma or general education degree (GED) Trade school in air conditioning and refrigeration, or equivalent experience and certification 8+ years commercial HVAC/R experience Previous professional experience in electrical and plumbing Must be 19 years of age Must have a valid driver's license and meet company MVR requirements CFC certification BOMA Certification (preferred) All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today! Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city. The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city. The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate verbally and in written English. Ability to accurately and efficiently input information into computer systems. Ability to work cohesively with co-workers both within and outside of your department. Ability to compute accurate mathematical calculations. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. Previous Front Office experience in a luxury setting is highly preferred. Fluency in a foreign language is preferred. Previous guest relations training is preferred. Must be able to work flexible shifts including days, nights, weekends, and holidays. Must reside within 50 miles of the hotel. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .