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TSS ServiceNow Business Analyst

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Job Family:** Business Process Analysis

At General Dynamics Technology Shared Services (TSS) people are our differentiator. GDIT has an opportunity for a dynamic and collaborative **ServiceNow Business Analyst** to join our TSS Applications team supporting the **DOC Enabling Technologies** project. This is part of a larger initiative for the Department of Commerce (DoC) where GDIT has the primary responsibility of integrating several cloud-based Software-As-A-Service (SaaS) providers with legacy DoC systems into a holistic shared services solution and deploying this solution across the 12 bureaus within the DoC.

As a **ServiceNow Business Analyst** on this program, you will help to lead & implement the change management of the business process for the Department of Commerce (DOC) Enterprise Services (ES) efforts and Enabling Technology solution. You will be a part of an existing business operations and service delivery team that is expected to continue to enhance the service offerings and customer experience provided by DOC ES.

As a **ServiceNow Business Analyst** , you should be comfortable with forecasting needs, developing and analyzing gaps, developing and implementing closure strategies, and monitoring progress. You will be responsible for coordinating with senior client leadership on the business process enhancements, providing business requirements direction to the agile development team, collaborating to improve their effectiveness (build, test, output, etc.), and removing any obstacles or conflicts/issues that prevent the effective output of product.

**In this role, a typical day will include the responsibilities below:**

+ Coordinate and facilitate the communication channel (team, Product owner, stakeholder).

+ Shield the Service Technology (development) team from the direct client engagements to allow focused development, provide conflict resolutions during the sprint meetings, and ensure the agile practices are followed by all members of the project team (including clients).

+ Use ServiceNow for development grooming.

+ Facilitate software enhancement estimation processes to provide accurate levels of estimate for upcoming tasks and/or change requests.

+ Prepare and present team and project artifacts for client consumption, including alternatives analysis for each body of work.

+ Participate in peer reviews of documents.

+ Help the team and client make decisions based on long-term and short-term aspects of the engagement.

+ Facilitate development teams understanding of the client environment and needs as priorities shift.

+ Work effectively in a multi-contractor environment.

**Required qualifications:**

+ BA/BS or equivalent years of experience

+ 2+ years of business analysis experience

+ ServiceNow experience

+ Excellent writing, speaking and interpersonal skills, with demonstrated ability to communicate and build rapport with colleagues and clients.

+ Experience creating written documentation for different stakeholders (e.g., leadership, offices).

+ Experience working for a senior leadership client, participating in briefings, presentations, advisory sessions.

+ Exhibit problem solving abilities and critical thinking skills, with ability to apply research, analyze internal data, interview and extract pertinent information from people and prepare and present analysis.

+ Experience with the aspects of Change Management and the ITIL processes.

+ Excellent teamwork skills.

**Preferred qualifications:**

+ Background in Management Consulting, helping clients solve specific challenges or roadmap strategies to obtain mission objectives.

+ Experience as a Scrum Master

+ ITIL Foundation certification

**What GDIT can offer YOU:**

+ Full-flex work week

+ 401K with company match

+ Internal mobility team dedicated to helping you own your career

+ Collaborative teams of highly motivated critical thinkers and innovators

+ Ability to make a real impact on the world around you

**GDIT CAREERS**

**Opportunity Owned**

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

TSS ServiceNow Business Analyst

Full time
Westwood, MA

Published on 09/18/2022

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