**Req ID:** RQ170338

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Job Family:** Systems Engineering

**Skills:**

Information Technology (IT) Systems,Systems Design,Systems Engineering

**Experience:**

8 + years of related experience

**US Citizenship Required:**

Yes

**Job Description:**

We are currently seeking a Service Delivery Manager to our SEC ISS team. The individual should be innovative, a self-starter, problem solver and excellent communicator with past, hands-on experience managing large-scale IT support project and/or programs on a day-to-day basis. The work will involve execution of program strategy, complex planning, execution of operations plans and transformational initiatives.

In this role, you will:

+ Rapidly identify areas for improvement across all program task areas and formulate resolution strategy

+ Ensure performance and achievement of SLAs and KPIs required by the contract and agreed with the customer.

+ Be readily available to respond to customer questions, concerns, and comments, and be proactive in alerting Program Manager and Deputy Program Manager to potential operational issues.

+ Being the service owner for all end user and customer-facing IT services and solutions

+ Ensuring end-to-end delivery of services based on Government-approved agile ITSM processes consistent with industry best practices.

+ Present solutions to Program Manager, Deputy Program Manager as well as senior federal customers to include formal presentations and customer meetings

Qualifications:

+ A Bachelor’s Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience. Masters Degree, especially in Science, Computers, Engineering, is highly desired.

+ 10+ years of Operations Management experience, with a focus on large infrastructure programs that include successful performance against SLAs and KPIs.

+ Must have excellent communication skills (oral and writing).

+ Experience interacting with federal customers and senior government leadership at the executive level

+ Experience managing all aspects of several large agency-wide and corporate infrastructure deployment/engineering, support, and operations.

+ Experience with portfolio management for infrastructure, network, collaboration, and service delivery components supporting the integration of legacy IT systems and networks into a new end state environment.

Desired:

+ Certified Project Management Professional Certification (Project Management Professional, PgMP or similar certification) preferred

+ ITIL® 4 Intermediate Level Certification (or better) preferred

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.