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Manager, Contingent Workforce Shared Services

**Business Title:** Manager, Contingent Workforce Shared Services

**Requisition Number:** 58008 - 20

**Function:** Business Support Services

**Area of Interest:**

**State:** DC

**City:** Washington


Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Contingent Work Force Shared Services to join our Human Resources Team organization.


+ Responsible for the management and oversight of the Contingent Work Force (CWF) Shared Services delivery including all policies and practices applicable to Contingent work force / non-KPMG protocol; ensure Representative(s), Associate(s) and Senior Associate(s) manage the day to day effectively, i.e. mailboxes are cleared every day and turnaround times meet service level agreements

+ Provide supervision, direction and guidance to a team of HR professionals, both onshore and offshore supporting the CWF shared services; take an active role in the performance management process by ensuring the successful completion and delivery of individual performance results, goal setting, interim review and year-end review activities for all team members, including on-going feedback

+ Primary point of contact for the CWF Center of Excellence, providing updates regarding questions / issues / challenges related to process, internal stakeholders, suppliers and contingent workers; communicate with internal stakeholders, suppliers and CWs to address open questions/ concerns and provide updates when required; primary point of contact for internal support teams (e.g. Digital Nexus, Independence, FWS, Security, DSS, ION, etc.)

+ Liaise with HRSS background check team to monitor background report status for CWs; escalating responses that require further review

+ Create consistent reporting for HRSS and COE leadership to provide updates on CW volume, issues, escalations and SLA/KPI adherence; monitor daily/weekly report of CWs of 'cleared to start' queue to identify potential delayed start date issues; escalate where required

+ Identify, solution and implement process improvements, such as automation (e.g. BOTs), efficiency, (e.g. digital signatures, etc.); work closely with HRSS Ask HR team to recommend / author knowledge articles when new/relevant topics are identified


+ Minimum 5 years of Human Resources experience working with onboarding / offboarding and/or compliance tasks; 5 years of previous management experience, preferably managing teams onshore and offshore

+ Bachelor's degree from an accredited college/university or equivalent experience in a related field.

+ Working knowledge of core technologies (i.e. Microsoft Office Suite, HRMS, Service Now etc.), Vendor Management System (VMS) platforms a plus (e.g. WAND, Beeline, etc.), Certified Contingent Workforce Professional (CCWP) certification a plus

+ Ability work within a team structure to meet production deadlines and quality guidelines; recognize potential issues and address them prior to becoming a problem; excellent customer service and follow through

+ Strong organizational skills with attention to detail; recognize potential issues and address

+ Excellent verbal and written communication skills

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

**GL:** 4

**GF:** 15309

Manager, Contingent Workforce Shared Services

Full time
Washington, DC

Published on 04/13/2021

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