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Communications Operator - Conrad Washington DC

Stay inspired by joining the stunning _Conrad_ hotel located in the heart of urban _DC_ as a **Communications Operator** \!

This stylish and sophisticated Forbes 4\-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets _\. This includes a signature restaurant, rooftop bar, lobby bar, club lounge, and in\-room dining\._

· **Classification:** Full\-Time

· **Shift:** Various – must have availability to work weekdays, weekends, and holidays\.

_Want to learn more?_ Hotel Website \(https://conradwashingtondc\.com/\) , Facebook, \(https://www\.facebook\.com/conradwashingtondc/\) Instagram

**What will I be doing?**

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
+ Provide information and demonstrate knowledge of all hotel facilities and services
+ Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
+ Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
+ Operate office equipment including, but not limited to, computers, PBX system, fax machine, e\-mail, etc\.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**The Benefits** –Hilton is proud to have an award\-winning workplace culture ranking\#1 World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through DailyPay
+ Medical Insurance Coverage – _for you and your family_
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401\(k\)
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education \(https://newsroom\.hilton\.com/corporate/news/hilton\-announces\-new\-education\-benefit\-through\-partnership\-with\-guild\-education\): Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

_\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._


**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Communications Operator \- Conrad Washington DC_

**Location:** _null_

**Requisition ID:** _HOT0AN8I_