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Implementation Specialist

**Implementation Specialist**

+ Location: Tulsa, Oklahoma, US

+ Area of Interest Customer Experience

+ Job Type Professional

+ Technology Interest *None

+ Job Id 1287931

**What You'll Do**

You will be an expert in our BroadCloud PBX dashboard who will conduct "welcome calls" as an introduction to customers of one of our Service Providers' BroadCloud VoIP dashboard. Calls will be high volume inbound and outbound. You will be managing up to 100 orders in a day with goals to complete "Welcome Calls" within three days of assignment. You will guide the customer to self-configure their site so calls will route, or operate, as they desire. Calls are 15-30 minutes in duration.

**Who You'll Work With**

A team of professionals working and supporting each other, assisting end-customers and having fun at it too! The team uses collaboration tools to provide assistance to each other and offer friendly chatter from time to time as well. Scheduled team meetings allows us opportunity for additional training and sharing of information that helps in our work.

**Who You Are**

The ideal candidate will be interested in the latest advances in technology associated with unified communication software and hardware. Working knowledge of the Microsoft Office products. Ability to communicate, coach, and teach effectively, in a professional manner. A friendly disposition, positive attitude and a sincere desire to help our customer and end user.

**Why Cisco**

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

+ We connect everything - people, process, data and things - and we use those connections to change our world for the better.

+ We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

+ We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.