SAP Concur - Client Success Manager - Strategic

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Candidate(s) will be required to work 3 days a week in any North America office/client site as per our Pledge to Flex return to office policy

**SAP is not offering relocation benefits for this role at this time.**

**SAP is not offering current or future visa sponsorship for this role at this time.**

**JOB DESCRIPTION**

**What you'll do:**

As aClient Success Manager(CSM), you willbe atrusted advisor, maximizing customer value by delivering solution area expertise to customersand their line of businesswhileaddingvaluethroughrapid adoption and consumption of solutions.

- Build deep relationshipswith various stakeholdersand earn trusted advisor status withcustomers

-Identify new opportunities for customers to leverage new or expanded SAPConcursolutions

-Mitigate churn and managerenewals of SAPConcursolutions/services

-Identify sales leads and support sales in expansion and upsellefforts

-Manage through crisis and de-escalate customersituations

-Identify a client's desired outcomes and assist them in achievingthese mutual agreed upongoals

-Solely build a territory plan to proactively engage customers throughout their lifecyclejourney

-Contribute to process development and organizational growthprojects

- Drive renewals, expansions, and up-sells ofoursolutions

**What you bring:**

- 3-5 years of relevant experience

- Strong executive presence and relationship buildingskills

- Deep knowledge of business models, strategies, and line of business processes

- Proven ability to handle difficult customer situations and discuss complex issues with customerAdmins and Executives

- Experience with cloud software solutions and deliverymodels

- Ability to apply risk-mitigation strategies to customersituations

- Knowledge of SAPConcursolutions and the business processes theyenable

- Bachelor's degree or equivalent required

- Experience in businesssoftware

- Knowledge of SAAS

- Strong program/project management andorganizationskills

- Relationship-driven mindset with excellent verbal and non-verbal communication skills

- Experience driving renewals, expansions, and up-sells ofoursolutions

**Meet your team:**

SAP Concur is the worlds leading provider in Travel,Expenseand Invoice Management.You will work closely withcolleagues across SAP Concur and our partners.You will coordinate internal SAP and partner resources to ensure value delivery.We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

We live by our values and are committed to demonstrating them daily:

Our Values

Integrity

Make a Difference

Passion

Adaptable

Collaboration

Trust

Empathy

Inclusion

**Skills youll use:**

Professional Skills

Business Acumen

Complex Problem Solving

EffectiveCommunication

CustomerOrientation

Establish Trust

InfluencingSkills

TechIndustry&SAP GeneralSkills

Key PerformanceIndicators (KPIs)

ArtificialIntelligence

Software-as-a-Service

Technology Innovation

SAPConcur Products & Services

Role Specific Skills

CustomerValue

AccountGovernance

AccountStrategy

Customer SuccessManagement

Customer Retention

RelationshipBuilding

TechnologySolutionAdoption

OvercomingObjections

**Bring out your best**

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

**We win with inclusion**

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

**EOE AA M/F/Vet/Disability**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

**Compensation Range Transparency** : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 75,000 - 173,700 USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

Requisition ID: 410162| Work Area:Sales| Expected Travel: 0 - 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid