Customer Service Support - ATS, Inc.

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Location: St. Cloud, MN

Department: Sales, Customer Service and Marketing

Posted: 03/25/2024

Location Name: ATS Corporate - St. Cloud, MN

Wage: Depends on Experience Annual

MAKE A DIFFERENCESupport a team of experienced Account Representatives and learn firsthand from industry experts on how to manage a variety of fast changing customer relationships. You will learn to utilize a consultative approach to develop relationships with our customers, as well as anticipate needs and take proactive measures to ensure positive service outcomes. By utilizing strong interpersonal communication and time management skills; you will act as a customer liaison – managing customer communications, booking freight, coordinating appointments,spot-quoting loads and managing customer problem resolution. Your interactions with our shippers, their customers, drivers and internal team members will champion corporate values of ATS –Integrity,Determination,Responsibility,InnovationandExcellence.

OPPORTUNITYThe Customer Service Support position lays the groundwork to meeting the needs of existing and new customers, optimizing all company assets and resources while working collaboratively with sales, planning and operations to achieve personal and company goals. You will be introduced to and grow in the following areas:

+ Create exceptional front-line customer interactions through verbal and written communications.

+ Develop additional freight opportunities through prospecting efforts to support company assets to achieve maximum utilization.

+ Become a solutions provider by monitoring execution of our service and providing proactive communication with customers and internal partners regarding the status of loads and any issues that may impact customer, driver, or ATS.

+ Demonstrate sound judgment and problem solving skills in a fast-paced environment while upholding ATS guidelines, policies and values.

DO YOU HAVE WHAT IT TAKES?

This is a challenging position in a dynamic environment. Ideal candidates will…

+ Have prior customer service experience.

+ Be adaptable with the ability to plan, organize, prioritize, and multi-task.

+ Have the ability to anticipate situations, evaluate problems and create solutions with a confident and logical approach.

+ Will have strong interpersonal skills including; oral, written and listening.

WHAT WE HAVE TO OFFER

+ Our #1 priority is to provide you with the support and tools you need to succeed as an Account Representative and to achieve personal career goals. At ATS, enjoy top-notch on the job training as well as ongoing opportunities for professional and career development.

+ Benefits package including life, health, vision and dental insurance as well as a PTO and 401k program.

+ Financial stability; ATS is a 65 year old family owned, privately held, debt free company. That means we can stand by our promises not only to our customers, but to our employees.

HOURS:

The Customer Service Support opportunity offers work/life balance with a Monday – Friday, 7:30 AM to 5 PM core schedule with an occasional Saturday morning requirement. NOTE-hours could change depending on region or location of your customers in the United States, however amount of hours worked per day would be the same.

COMPENSATION:

Where there is challenge, there is reward - competitive base salary along with a 6 month training incentive. Realistic first year total compensation can range from $40,000 to $45,000.

Are you ready to join the ATS family?Apply today!

ATS is proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above position overview is intended to describe the general nature and level of work being performed by people assigned to this role. The position overview is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO and Affirmative Action Statement

It is the policy of theATSto provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

TheATSdesignated person for issues concerning Affirmative Action/Equal Employment Opportunity is Employee Relations Manager at 320-255-7400.

ATSis committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of theATSto provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

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