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Senior UX Experience Consultant, Salesforce Industries

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._

**Job Category**

Customer Success Group

**Job Details**

**Senior UX Experience Consultant, Salesforce Industries**

In the cloud, customer experience is definitely king. Our customers expect easy-to-use applications that provide real value to each person who uses them, streamlining tasks, building loyalty and integrating seamlessly with other systems and tools. Our applications are being used by millions of people through mobile applications, eCommerce shopping, self-serve portals, and our customers’ own employees and partners.

And that’s where you come in! You’ll help us bring the ‘wow factor’ to our software deployments - enhancing the native UI of the Salesforce Industries product to deliver usable, innovative and beautiful web and mobile apps that are tailored and branded for each specific customer.

Leveraging the powerful capabilities of the Salesforce Industries and Salesforce toolkits, as well as the increasing palette of web development tools, you’ll be responsible for designing task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.

You will be working closely with our customers to design and optimize their user journeys, to create polished high-fidelity mockups, and to bring the latest in design trends and capabilities. You will also be providing feedback into our Product and Engineering teams to help them drive innovation into future releases of Salesforce Industries products.

**Experience Architect Qualifications**

You’ll have 10 + years’ experience in UX and UI design, with a particular focus on enterprise applications and/or mobile applications and eCommerce

Ideally, you will have extensive experience of designing applications in at least one of our industries

You will understand the importance of defining meaningful customer experience metrics for digital experiences

You’ll be passionate about designing applications that are both eye-catching and intuitive, and that accelerate user productivity and adoption.

You will have had experience leading UX for large complex agile projects, with many stakeholders, including agencies, customers, systems integrators and team members.

You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demo

You will be comfortable working both remotely (from a home office) and onsite with customers, which will involve some travel.

**Detailed Job Description**

As an **Experience Architect** at Salesforce Industries, you will spend most of your time as a consultant leading UX and UI design for projects implementing our industry software. When you are not fully engaged on projects, you are expected to be a participant in the UX Practice activities and other company initiatives.

**Consultant expectations**

Estimate UX effort and tasks for new projects

Manage project schedule and reviews to achieve UX/UI deliverables

Identify key success metrics for experience

Work with stakeholders (agency, systems integrators, customer stakeholders, Salesforce Industries team) to align on solution and experience

Lead UX across scrum teams

**Program deliverables (across projects)**

Plan and conduct user research and competitor analysis

Create use cases and flow diagrams, and define information hierarchies

Unify/create personas and storyboards at a program-level

Develop high level vision or ‘north star’ to align UX design across projects

Interpret data and qualitative feedback

Determine information architecture and create sitemaps across teams

Review and refine user stories to align across projects

Create wireframes and Invision prototypes

Plan + conduct usability testing across projects

Create/update style guide for program

Review project-level designs for alignment

**Technical Skills**

Advanced knowledge of Sketch + Invision [or Invision Studio]

Experienced in mobile-first design: ensuring both progressive enhancement + responsive design

Experienced in mobile application design + prototyping [Figma / Adobe XD / etc.]

Experienced in Salesforce Lightning Design system

Experienced with data-driven design / information visualizations / dashboards

Nice to have: basics of front-end development

Nice to have: additional wireframing and/or prototyping tools [Axure / Balsamiq / etc.]

**Desired Certifications / Qualifications**

Bachelors or Masters degree in HCI, Digital Design or a related field

Nice to have: Salesforce Administrator certification

Nice to have: Scaled Agile Framework Team Member certification

_For Colorado-based roles: Minimum annual salary of $98,900. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:_ _https://www.getsalesforcebenefits.com/_

**Accommodations**

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

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Senior UX Experience Consultant, Salesforce Industries

Full time
Springfield, IL

Published on 09/29/2021

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