Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Title: IT Operations Analyst II
+ Minimum of 5 to 10 years of experience in an Incident Management role.
+ Network, Server and Application support
+ Excel with communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.
+ Good understanding of production IT Environment and IT Operations
+ Strong interpersonal and teamwork skills.
+ Supervisory or team lead experience
+ Ability to work rotating shifts to support 24/7/365 organization
+ Experience in a technical support field: network, server, storage
+ ITIL Foundations Certification or desired understanding of Knowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents
+ Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
+ Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
+ Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
Education: Min associates degree
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .