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Sales Manager (Express Market)


San Diego Hotel

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description

The Sales Manager (Express Market) is responsible for booking all markets with 50 rooms or less on peak. His/Her goal is effectively sell hotel guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience.


Effectively book groups 50 rooms or less on peak night, in order to achieve individual monthly and annual room night, average rate, and revenue goals.
Achieve established room and food and beverage goals.
Model teamwork, assisting other managers in reaching their goals and achieve annual team goals.
Responsible for prospecting all market segments within assigned geographic territory.
Achieve sales activity standards (5-10-15) goals as assigned by Director of Sales.
Prospect from a data base of previous groups, and lost business.
Prospect from assigned AHS reader board leads for new sources of business.
Maintain up-to-date knowledge of all hotel capabilities and ammenities (front desk/reservations/room service/catering).
Merchandise function space and attain maximum room rental wherever appropriate.
Qualify and respond to all leads with customized and creative proposals within a timely manner.
Deliver contracts within 24 hours Follow-up and process group blocks related to Catering Events.
Continuously refine delivery of site inspections and proposals.
Achieve brand referral goals (FLIP) as assigned by the Director of Sales.
Explain Select Rewards, and utilize SR promotions to close business.
Utilize Delphi to maintain complete correspondence, and current trace dates, accurate history and all relevant booking activity.
Actively participate in trade organizations, local social and civic groups. Regularly participate in industry-related activities.
Provide the Director of Sales forecast personal monthly production.
Consistently abide by all sales office procedures and systems.
Maintain active participation in daily business review, in weekly sales & marketing weekly pipeline meetings, and other meetings as assigned by the director of sales.
Promote a high quality company image by demonstrating professionalism to both clients and colleagues.
Develop plans and actions for your assistant that are congruent to his/her future goals.
Determine competitive advantages and disadvantages of the hotel in its market place.
Maintain a strong knowledge of the hotel's competitive set. Know the strengths, weaknesses and threats of each property, and demonstrate an ability to sell against the competition.
Maintain excellent relationships with GSOs, and San Diego Tourism Authority counterparts.
Other duties as assigned.


Previous hospitality experience is required. Luxury hotel experience is preferred.
1 year of previous hotel/resort sales experience is preferred, or minimum of 2 years in a hotel/resort management position.
Proficiency in computer programs including: Microsoft Office is required. Proficiency in Delphi is preferred.
Ability to clearly and pleaseantly communicate in English with guests, management and co-workers both in person and by telephone/email is required.
Strong interpersonal and customer service skills are essential. The ability to address guest needs and concerns in a diplomatic fashion that leaves guests satisfied is key to success.
Ability to assess a problem, then recommend and implement creative and effective solutions is required.