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HVAC Service Technician

Description:

Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company’s values to this day. As Sadie Certified® professionals, we specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas. To learn more, visit Goettl.com.

Results Statement:

The results of successfully performing this role include converting jobs at the company KPI standard while completing the required work in an organized and quality-controlled manner to the customer’s ultimate satisfaction.

Tactical Work:

  • Create turnover opportunities for the sales department
  • Identify the appropriate way to satisfy our customer’s needs through the various services and offerings provided by Goettl, provide three options
  • Cross promote all products sold by the business
  • Inspect all HVAC systems to identify preventive maintenance, repair and replacement opportunities that will benefit the customer
  • Ensure all appropriate tests are performed and documented during maintenance, including static pressure, refrigerant charge and amperage draws

Vital Factors:

Meet or exceed the following daily budgeted KPIs for your department:

  • Maintain callback rate less than 3%
  • Maintain your truck inventory to the appropriate PAR level
  • MFO & DFO
  • Meet or exceed budgeted lead generation and sales goals
  • Maintain a customer satisfaction score of 4.5 or higher

Position Specific:

  • Represent yourself consistent with Goettl standards for punctuality, experience and appearance
  • Perform your duties efficiently and maintain your vehicle in a clean and safe manner
  • Provide an amazing experience for the customer on every job
  • Look for ways to modernize your customer’s systems
  • Follow the appropriate checklist for all jobs
  • Perform all work with accuracy and attention to detail, leaving the customer’s home better than you found it
  • Communicate all information to the customer so they can make an informed decision Excellent interpersonal and public speaking skills
  • Aptitude in decision-making and problem-solving
  • Excellent written and verbal communication skills
  • Works well under pressure and meets tight deadlines
  • Highly computer literate with capability in email, MS Office and related business and communication tools
  • Fantastic organizational and time management skills
  • Strong decision-making and problem- solving skills
  • Meticulous attention to detail

Physical Demands:

Technicians can often spend their time bending, crouched, or lean on their knees as they install and work on different types of equipment. Work is performed while standing, sitting and/or walking. Requires the ability to communicate effectively using speech, vision and hearing. Requires the use of hands for simple grasping and fine manipulations. Requires bending, squatting, crawling, climbing, reaching. Requires the ability to lift, carry, push or pull medium weights, up to 75 pounds. Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. Requires local travel as necessary. Continual walking, standing, climbing, stooping, bending, kneeling, reaching, and heavy lifting and carrying. Work in tiring and uncomfortable positions, around gas lines, around fumes and toxic chemicals, outside and inside. Exposure to extreme temperatures. Requires local travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.

Company-Wide:

  • All work will be performed the right way, not the easy way
  • All work will be performed according to the company’s policies and standards
  • Immediate manager will be notified of any issues that cannot be resolved, or deadlines that cannot be met within a reasonable timeframe
  • Client and company information will be held strictly confidential
  • In all actions, abide by our company’s vision and values of Excellence, Action, Growth and Innovation

Our Benefits:

  • Paid Training
  • Competitive Pay
  • Career Growth
  • 401K match
  • Paid Vacation

Insurance:

  • Medical
  • Dental
  • Life Insurance
  • Critical Illness or Hospital Indemnity
  • Vision
  • Disability

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.

Requirements:

  • Must have EPA certification (Type II,III, or universal)
  • Must have a minimum of 2 years of residential HVAC experience
  • Valid Driver's License and satisfactory driving record
  • Successful completion of a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methaqualone, Methadone) and comprehensive background check
  • US work authorization

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