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Verification Agent (On Site)

**GET TO KNOW ALORICA**

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

**JOB SUMMARY**

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

**JOB REQUIREMENTS**

**Minimum Education and Experience:**

+ High School Diploma or GED required; graduation from a college with an Associate’s degree preferred

+ Customer service experience

+ Phone related customer service

+ Familiarity with Microsoft Windows, Word, and Excel applications

+ May require client specific bilingual language requirement, as necessary

**Knowledge, Skills and Abilities:**

+ Knowledge of product/procedures

+ Ability to use phone and computer systems

+ Customer service skills

+ Strong interpersonal skills

+ Excellent oral and written communication skills

+ Strong listening/comprehension skills

+ Ability to stay composed and objective

+ Patience/empathetic

+ Mental Acuity

+ Conversational

+ Confident/Assertive

+ Demonstrate a positive attitude

**Work Environment:**

+ Constant work performed in a climate controlled, call-center environment

+ Constant usage of phone and computer systems

**Physical Demands:**

+ Constant sedentary work

**ABOUT ALORICA**

Equal opportunity employer – Veterans/Disabled


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