Receptionist

PRINCIPAL DUTIES AND RESPONSIBILITIES

Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department
Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment
Maintain visitor log, provide visitor badges and track return of badges
Keep reception area environment professional and tidy; discourage gathering in that location
Handle times of heavy call volume
Provide accurate information to callers
Maintain knowledge of all NEBF/NEAP systems, website and online benefits portal
Perform special projects when requested by management
Employer indexing
Process returned mail
Input change of address into the system
Regularly communicate with the Contact Center Supervisor
Other duties as assigned

PERFORMANCE STANDARD

Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously
Must maintain a professional appearance and demeanor at all times and must be dressed professionally.

REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

2+ Years of reception experience preferred
High School diploma required, some college preferred
Listens well with the ability to communicate effectively in both written & verbal communications
Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor
Responds promptly to operations leaders and stakeholders to facilitate informed decision making.
Presents a professional image in the office

ReceptionistRockville, VA100% in office$18-20/hr + Benefits