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AV GLOBAL SUPPORT ENGINEER

Waveguide

Position Title: AV GLOBAL SUPPORT ENGINEER

Salary: $90,000-100,000/annually

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.

The Audio Visual Global Support Engineer will assist project teams in implementing and deploying Workplace Engineering (WPE) designs and solutions. This role will require interfacing and working with engineers to appropriately setup and test various devices/equipment and proposed AV configurations, construction project teams and remote troubleshooting of networked Audio-Visual systems at enterprise scale. The Audio Visual Global Support Engineer will deliver services by meeting the strategic objectives of the organization including service management, risk management, and project delivery.

Support will include training integration/project partners leading up to deployments and assisting in troubleshooting during pre-installation, deployment and post-integration phases of the support process. Knowledge and foresight to predict issues before they arise is critical. They will also provide quality assurance to identify areas of opportunity in both design and deployment/handoff process.

Duties and Responsibilities:

+ Assist WPE Engineers in setup, preparation and evaluation of AV devices/equipment

+ Provide engineering support to in-flight projects across the globe

+ Develop, implement, and manage the reception, researching, and resolution of RFI’s/RFP’s for the WPE team

+ Ability to communicate regularly and effectively with customers, teammates and internal resources (i.e. the WPE engineers, installation teams, subcontractors, etc.) will be paramount to success.

+ Address incoming issues and RFI’s in an agile environment providing a fast and efficient turn-around

+ Work with project delivery team to understand and solution common issues Interface with both the project deployment team and end users to improve usability in design and assist in developing training programs

+ Assist in commissioning process through improving methods and identifying additional items to test

+ Training the integration and installation partners Hold regular meetings with AVOR partners surrounding in-flight projects.

+ Identifying delays, obstacles, and landmarks Facilitate communication with operations around room handover identifying new technology and providing training materials or contacts Apply critical thinking to identify opportunities for improvement in both the project delivery process and design

+ Develop, implement, and manage the process by which design changes are received/on boarded and tested

+ Develop and foster relationships with current and new vendors/partners developing technologies that can be beneficial to our current client and offered in future designs for future clients

+ Provide Tier 1 reference and testing for proposed deviations in supported designs and research practicality of implementing them in future designs

+ Identify necessary changes of current or upcoming design changes and modify current configuration to accommodate changes

+ Highly detail oriented, self-motivated, and willing to collaborate and communicate on a professional level High degree of demonstrated customer service and hospitality skills. This includes a heightened sense of customer focus at all times to include the AV team as well as internal and external clients

Job Summary

Qualifications:

+ Must display passion for problem-solving and issue resolution

+ Strong Attention to Detail and Accuracy

+ Multi-task Oriented Project and Process Management

+ Strategic Planning

+ Excellent Verbal and Written Skills Ability to Function in a Fast-Paced Deadline Oriented Environment

+ Professional Demeanor & Ability to Adapt Quickly to a Changing Environment and Flexible Workload

+ Independent, Self- Motivated Worker

+ Excellent Time Management Skills

+ Strong Basic Math Skills

+ Independent Decision-Making

Education and Experience

+ High School diploma or GED

+ Bachelor’s Degree or equivalent Audio-Visual Degree

+ CTS, CTS-I, CTS-D requested

+ DM Certified

+ Windows, Office, Lync/Skype for Business

+ Network (TCP/IP) Experience (3-5 years) Experience configuring and loading code for Crestron processors, Crestron DM, Digital Signal Processors, IP Phones

+ Advanced Troubleshooting skills

+ AV software applications and PC software functions

Other Qualifications

+ Valid Washington State Driver’s License; Valid Passport; 7-Year AV Engineering Experience Preferred; Hospitality Industry Experience Preferred

Physical Demands

+ Climb ladders as necessary; Lift and Carry up to 50 Pounds

Work Environment

+ Corporate Casual

+ Very Fast-Paced, Startup-Like Environment

+ Constantly Changing and Evolving

+ National and International travel may be required

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Waveguide are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Waveguide maintains a drugfree workplace.

Req ID: 1311429

Waveguide

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