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Franchised Hotel Assistant General Manager

**Job Number** 21103008

**Job Category** Rooms & Guest Services Operations

**Location** TownePlace Suites Raleigh-University Area, 3771 Thistledown Drive, Raleigh, North Carolina, United States

**Brand** TownePlace Suites

**Schedule** Full-Time

**Relocation?** Y

**Position Type** Management

**Located Remotely?** N

**Additional Information:** This hotel is owned and operated by an independent franchisee, Nine Points, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**Job Summary**

As a **Hotel Assistant General Manager** , you will oversee daily operations, supporting all aspects, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment. You will assist the General Manager in leading the team in the development and implementation of property-wide strategies with the objective of meeting or exceeding guest expectations.

**Your specific duties in this role will include:**

+ Ensuring that all brand standards are being maintained in each area of the property

+ Performing required annual Quality audit with GM and RD

+ Providing a safe working environment in compliance with OSHA/MSDS while promoting both Guarantee of Fair Treatment, and Open Door policies

+ Ensuring a viable key control program is in place

+ Maintaining current licenses and permits as prescribed by local, state, and federal agencies

+ Overseeing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's

+ Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement

+ Assisting/teaching team managers scheduling (using Scheduling Tool), against guest and hours/occupied room goal

+ Making sure that staffing levels are appropriate to exceed guest expectations by motivating and encouraging staff to solve guest and employee related concerns

+ Ensuring that property hiring practices comply with I-9 and EEO requirements and strive for a culturally diverse work place

We are looking for a Hotel Assistant General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. As you will manage a team, you must always be willing to roll up your sleeves leading by example, demonstrating self-confidence, energy and enthusiasm, operating the hotel as though you were welcoming guests into your own home. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to effectively lead, influence, and encourage others.

**Specific qualifications for the role include:**

+ High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus

+ 2 years experience in the guest services, front desk, housekeeping or related professional area (experience requirement can be waived with an Associate’s degree)

+ Strong sales and marketing abilities

+ Ability to work in a fast paced environment

+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

+ Ability to speak effectively before groups of customers or team members of organization

+ Quality Assurance Inspections experience and/or a proven ability to motivate teams to perform QA inspections at the highest level of detail

+ Proficiency with computer applications using MS Office-based software

_This company is an equal opportunity employer._


Franchised Hotel Assistant General Manager

Full time
Raleigh, NC

Published on 10/19/2021

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