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Ideal Service Agent (Telephone Operator)


William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

This person would be the "one stop shop" for all our guests' and customers' telephone needs and to take ownership of ensuring that all of our guests' requests are fully satisfied in a timely manner.


  • To properly take all guests' Room Service orders, communicate them to the servers and work to expedite their service.
  • To properly perform all control and revenue related paperwork.


  • Excellent communication skills required and some computer skills are preferred.
  • Must be flexible and able to work all shifts; including AM, PM & overnight shift.

Unless noted differently applicants must be able to work all days including AM, PM, weekends & holiday shifts.
530 William Penn Place | Pittsburgh PA 15219 | Human Resources Office | William Penn Level
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

Ideal Service Agent (Telephone Operator)

Full time
Pittsburgh, PA

Published on 02/02/2020