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GWIM - Operations Analyst Cost Basis Processing and Support

GWIM - Operations Analyst Cost Basis Processing and Support

Pennington, New Jersey;Jacksonville, Florida

**Job Description:**

Processes routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. May provide advice and assist with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Generally 1 year or more experience is preferred.

The GWIM Senior Operations Representative will be a key member of our Cost Basis Support Team. This team handles branch inquiries and update requests received from clients to Front Line Units submitted via New Service Gateway and email in regards to updates and research of cost basis reflecting in our Global Tax Lots system. Additionally, the associate will research and resolve transactional breaks that result in inaccurate cost basis that requires manual update. A successful candidate will have some experience working with financial statements and records with an emphasis on attention to detail. Tax Reporting Operations is responsible for accurate reporting of covered securities and tax lots to the Internal Revenue Service so the ability to update tax lot records accurately and efficiently is required.

**Key Responsibilities:**

+ Handles New Service Gateway and email requests pertaining to Cost Basis updates for Date of Death, Capital Change, Corporate Actions, Versus Purchase, and ACAT Transfers

+ Research and resolve transactional exceptions

+ Maintains current tax lots and for unrealized and realized gains/losses

+ Liaison between internal units/departments and Branch Offices in the immediate

+ Resolution of all issues related to Cost Basis and Tax Reporting

+ Exception Report Processing

**Required Skills:**

+ Overtime may be required to support business needs, especially during Tax Season (Jan – Apr)

+ Excellent interpersonal skills

+ Proven ability to effectively service/resolve client inquiries

+ Strong oral and written communication skills

+ Ability to work effectively and efficiently as an individual contributor in a team environment

+ Positive and professional attitude in a team oriented fast paced work environment

+ Strong analytical and problem-solving skills

+ Be able to adhere to the industry and IRS rules and regulations

**Desired Skills:**

+ Proficient with Microsoft Office, Outlook, Word and Excel

+ Strong understanding of rules and regulations, policies and standards

+ Ability to create and/or run macros.

+ College Degree preferred

**Job Band:**

H7

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

**Weekly Schedule:**

Monday - Friday 8AM - 5PM

**Referral Bonus Amount:**

0

**Job Description:**

Processes routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. May provide advice and assist with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Generally 1 year or more experience is preferred.

The GWIM Senior Operations Representative will be a key member of our Cost Basis Support Team. This team handles branch inquiries and update requests received from clients to Front Line Units submitted via New Service Gateway and email in regards to updates and research of cost basis reflecting in our Global Tax Lots system. Additionally, the associate will research and resolve transactional breaks that result in inaccurate cost basis that requires manual update. A successful candidate will have some experience working with financial statements and records with an emphasis on attention to detail. Tax Reporting Operations is responsible for accurate reporting of covered securities and tax lots to the Internal Revenue Service so the ability to update tax lot records accurately and efficiently is required.

**Key Responsibilities:**

+ Handles New Service Gateway and email requests pertaining to Cost Basis updates for Date of Death, Capital Change, Corporate Actions, Versus Purchase, and ACAT Transfers

+ Research and resolve transactional exceptions

+ Maintains current tax lots and for unrealized and realized gains/losses

+ Liaison between internal units/departments and Branch Offices in the immediate

+ Resolution of all issues related to Cost Basis and Tax Reporting

+ Exception Report Processing

**Required Skills:**

+ Overtime may be required to support business needs, especially during Tax Season (Jan – Apr)

+ Excellent interpersonal skills

+ Proven ability to effectively service/resolve client inquiries

+ Strong oral and written communication skills

+ Ability to work effectively and efficiently as an individual contributor in a team environment

+ Positive and professional attitude in a team oriented fast paced work environment

+ Strong analytical and problem-solving skills

+ Be able to adhere to the industry and IRS rules and regulations

**Desired Skills:**

+ Proficient with Microsoft Office, Outlook, Word and Excel

+ Strong understanding of rules and regulations, policies and standards

+ Ability to create and/or run macros.

+ College Degree preferred

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Learn more about this role

Full time

JR-22081369

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket [C]

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

GWIM - Operations Analyst Cost Basis Processing and Support

Full time
Pennington, NJ 08534

Published on 09/17/2022

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