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Guest Relations Coordinator (Customer Care Specialist) - Part Time

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Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. We are now searching for a Part-time Guest Relations Coordinator to join our Omaha Reservation Center team! The ideal candidate is detail oriented, and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.

Benefits Include:

  • Competitive Pay!
  • Medical, Dental and Vision Insurance!
  • 401K!
  • Paid Training!
  • Employee Discounts at Omni properties and much more!

Schedule:
1130AM-8:00PM. Must be available to work mid-day, night, and weekends.

Responsibilities

  • Handle issues received via phone, email, or other method in a timely manner
  • Proven leadership and successful interaction with guests
  • Remain calm and professional under pressure
  • Successful application of software and related programs specific to Omni and knowledge of Microsoft products including Word, Excel, Outlook and Access
  • May be required to perform other related special projects, duties, responsibilities and activities which may change or be assigned at any time with or without notice
  • Proven leadership experience and successful interaction with upper management
  • Ability to effectively manage multiple projects and priorities with minimal supervision
  • Good organizational, time management, and record keeping skills



Qualifications

  • Proven leadership experience and successful interaction with upper management
  • Excellent conflict management and mediation skills
  • Ability to effectively manage multiple projects and priorities with minimal supervision
  • Above average attendance record and punctuality
  • Excellent interpersonal skills
  • Ability to independently make beneficial decisions for the Omni Trilogy
  • Good organizational, time management, and record keeping skills
  • Ability to make executive decisions
  • High School Diploma or GED required
  • Computer proficiency to include Microsoft Office and Windows

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Guest Relations Coordinator (Customer Care Specialist) - Part Time

Full time
Omaha, NE

Published on 10/17/2019