Solution Advisor Manager in the RISE Cloud Architect Advisor (CAA) Team - C2C

**We help the world run better**

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

**PURPOSE AND OBJECTIVES**

Change has always been part of business, and todays environment forces us to deal with change both good and bad faster than ever before. New technologies are changing how we live and work, and COVID, climate change, and geopolitical tensions have exposed how critical business resilience has become in the world. Companies that can adapt quickly and consume change smoothly will thrive. This means working more agilely, more intelligently, and more efficiently which takes more than just a technical migration to the cloud.

RISE with SAP brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them regardless of their point of departure, their end destination, or how fast they want to move. We know that transformation is a journey, not a destination, so RISE with SAP allows customers to change not only once, but to continually transform with SAP alongside them every step of the way.

RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers' cloud transformation. It provides comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. This enables customers to safeguard their existing SAP ERP investment while benefiting from a new level of flexibility tailoring the software to meet their specific needs, retaining company-specific configurations and customizations of their SAP ERP system, and accessing the latest capabilities that give their company a competitive advantage.

Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications (HANA applications include SAP Business Suite powered by SAP HANA and SAP NetWeaver Business Warehouse powered by SAP HANA) in a managed private cloud environment either in SAPs own datacentres, IaaS Hyperscalers, SAP Premium Suppliers or in customers own existing datacentres. SAP has established strategic partnerships with the major cloud infrastructure providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), to offer customers maximum choice for their SAP private cloud deployment.

The Global RISE Cloud Advisory Team is part of SAPs Customer Success organization. Within this team, we are establishing a new customer-focused global team of Cloud Architecture Advisors (CAA) to focus on supporting our strategic Commit-2-Consume customer base across the life of their subscription contract. This role will work collaboratively with other CAA leaders, sales leaders, and other SAP internal, partner, and customer stakeholders. The successful applicant will be responsible for recruiting, managing, and developing a team of Cloud Architect Advisors to act as subject matter experts, being the primary point of contact for all technical topics related to the private cloud deployment from a customer perspective. This new team will span a number of topics, including the ongoing support of technical assessments, commercial pricing, and the technical side of customer draw-down (check-out) processes throughout their subscription process. They will be responsible for managing our support and engagement with customers beyond the initial deal and Sales2Delivery Handover, working in close collaboration with Enterprise Cloud Services, Cloud Success Services, and partner teams to drive successful customer outcomes along their RISE with SAP cloud transformation journey.

**EXPECTATIONS AND TASKS**

This is a leadership position in a customer-facing team where you and your team will support the sales, delivery, and customer success teams during the entire cycle of a Commit-2-Consume cloud deal and across the life of the subscription contract.

The following are the key tasks that this role will perform:

1. Establish and maintain an operating model in conjunction with the RISE Cloud Advisory Leadership Team that spans all key stakeholder organizations (including RISE Sales Teams, Partner Ecosystem Success, Enterprise Cloud Services, Cloud Success Services, Sales Operations, Revenue Recognition, and Global Finance, etc.)

1. Business Support and Leadership to recruit, develop and energize a team of cloud architects focused on supporting customers embarking on a private cloud journey in support of SAPs cloud transformation and growth targets

1. Collaboration and process improvement input and execution jointly with CAA leadership and key RISE private cloud portfolio stakeholders in Solution Management, Enterprise Cloud Services, Operations, Partner Ecosystem Success, and Sales

1. Manage the business to ensure attainment of Sales2Delivery Handover targets, pre-provisioning pipeline readiness/deal health, and early escalation of potential provisioning risk or delivery delays that could result in revenue recognition deferral for SAP

1. Pipeline and FC planning for capacity management in conjunction with CAA and Sales leadership to ensure maximum coverage of prioritized deals

1. Executive presence in strategic pursuits, providing technical leadership and support for cloud architects in non-standard or highly critical deal cycles

1. Best practice and Knowledge Share across and between architect teams to ensure continuous improvement

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

+ Bachelors / Masters degree in Engineering or Computer Science, Business Administration required from an accredited university.

+ Impeccable customer communications and presentation standard is required

+ Executive Presence / Gravitas at C-level engagements is required

+ Strong networking and executive communication skills

+ Proven record of de-escalation management and managing working relationships under high pressure

+ Excellent proficiency in the SAP product portfolio, offerings, and industry solutions.

+ Excellent understanding of SAP solutions (releases, platform interdependencies, etc.)

+ Excellent understanding of operational aspects (Application and Technical) of SAP solutions in a cloud environment.

+ Excellent understanding of the entire platform stacks (storage, virtualization, hardware, networks, etc.)

+ Excellent understanding of technical capabilities of multiple Hyperscaler (AWS; MS Azure or GCP)

+ Understanding and competency in hyperscaler & cloud commercial models and/or FinOps.

+ Ability and willingness to be part of the leadership team for Cloud Architects

+ Willingness to undertake customer-related travel on short notice

+ Fluency in English is a MUST

**WORK EXPERIENCE**

+ 8 years of customer-facing SAP Consulting experience.

+ 8 years of solution design, enterprise architecture, technical architecture, and/or SAP implementation.

+ Previous team leadership or management experience is beneficial

+ Experience in technical pre-sales or delivery roles is highly beneficial.

+ Experience with SAP BTP, IaaS Providers (AWS, MS Azure, or GCP), SAP Premium Suppliers, and/or data centers is a big advantage.

+ Cybersecurity & Compliance expertise is an advantage

+ SAP Application Lifecycle Management and or SAP Operations experience is an advantage

+ ITSM, Service Design & Delivery experience is an advantage

+ SAP HANA and S/4 HANA skills are an advantage

\#SAPRISECAACareers

**We build breakthroughs together**

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

**We win with inclusion**

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

**EOE AA M/F/Vet/Disability**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

**Compensation Range Transparency** : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 175,200 - 378,800 USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

Requisition ID: 375260 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: Virtual - USA\#LI-Hybrid