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Director of Banquets


Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

The Director of Banquets is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures.


  • Represents management at functions.
  • Determines set-ups in conjunction with Director of Catering and Director of Convention Services.
  • Coordinates functions with service staff, Chef and Executive Steward.
  • Sees that guest satisfaction is achieved through effective supervision and delegation of
  • functions, checks on food quality and courteous performance of entire banquet staff.
  • Food costs conscious, coordinates with the Stewarding Department on fast recovery of
  • food leftover and minimizes waste.
  • Briefs servers and captains on functions and procedure of service.
  • Establishes high standards of quality service and maintains them through effective training
  • and continuous upgrading.
  • Maintains the equipment entrusted to his care and keeps pars up.
  • Maintains records, reports, closing reports and payroll costs.
  • Inspects function rooms and writes work orders for the Engineering Department to
  • maintain rooms in excellent condition.
  • Conscious of business fluctuations, reacts either increasing of decreasing when volume of
  • business fluctuates up or down.
  • Maximizes profits in his department through effective management techniques keeping in
  • mind at all times guest satisfaction.
  • Keeps updated in new food and wine trends. Sets the pace and the good example for a
  • successful quality operation.
  • Prepare for and conduct departmental meetings.


  • Minimum 3 years' experience in a hotel banquet senior management position, such as Director/Assistant Director, in a high volume luxury hotel, preferably a convention property. Candidates with experience in a senior leadership F&B position with direct oversight of banquets will also be qualified.
  • Exceptional knowledge and understanding of various banquet and food service techniques /standards, to include banquet room sets and creativity in room decorations.
  • Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
  • Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
  • Able to set priorities for the Banquet team and provide feedback to others that enhances performance.
  • Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to work well under pressure, managing a high volume of BEO's and guest requests.
  • Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
  • Requires unexpired TABC required.
  • Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
  • Knowledge of TN liquor laws. Strong familiarity with beer, wine and spirits; local knowledge preferred.
  • Must be proficient with computers.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Move, bend, push and pull objects weighing up to 75 pounds without assistance. Must be able to lift and carry items up to 40 lbs without assistance. Must be able to carry a banquet serving tray, filled to capacity, overhead/on shoulder. Ability to stand or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email

Director of Banquets

Full time
Nashville, TN

Published on 02/02/2020