**Job ID** _82493_
**Position Location** _US-FL-Maitland_
**Facility Name** _Consulate Health Care - Maitland_
**Job Category** _Information Technology_
**Position Location : Street** _800 Concourse Parkway South_
**Position Location : Zip** _32751_
**Position Status** _FT is 35+ HOURS WK_
**IT Hardware Analyst - Maitland, FL**
Purpose of Job Position
Responsibilities include installing, imaging, and configuring computer hardware; troubleshooting and resolving hardware incidents including but not limited to desktop hardware, printers, thin clients, and other devices connected to Consulate's network and maintaining inventory of our hardware. The Analyst will also assist with processing, troubleshooting and responding to office telecommunications and mobile device needs or requests.
Requirements include the ability to configure, image, stage, and deploy desktop/laptop computing systems, printers, VOIP telephones and mobile devices; operate video conference hardware, as well as perform basic hardware repairs.
Duties and Responsibilities
-Excellent troubleshooting skills that includes hardware, software, and other break/fix issues regarding printing, networking, file shares, etc
-Printer support can include barcode printers, various types of scanners/copiers/printers (mainly HP and Sharp).
-Ability to resolve Windows XP and Windows 7 Operating System Issues and Errors
-Network troubleshooting skills and knowledge (mainly Cisco). Customer infrastructure support (wiring and connectivity). Proficient in Microsoft Active Directory
-Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
-Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
-Experience with Computer asset tracking; Develop and maintain an inventory of all specialized software, computers, printers, scanners, and other peripheral equipment.
-Ability to communicate technical information to non-technical audiences
-Document instances of hardware failure, repair, installation, and equipment that has been deemed end of life.
-Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts
-Team-oriented / team player / ability to share ideas as well as listen to ideas
-Exposure to imaging software: Ghost Imaging, Wyse Deployment, Windows Deployment Server
-Work with third-party support and equipment vendors
-Ensure that all hardware and support service levels for resolution and updated communication and notes are met.
Education and Experience Requirements
Bachelor’s degree from a four-year college or university; or one to two years relatedexperience and/or training; or an equivalent combination of education and experience
At least one technical certification (Cisco, Microsoft, CompTIA, etc). CompTIA A+ / Net + recommended.