ADP is hiring **Human Capital Management Service Consultants II** .
Ensures platform configuration and readiness to support a client's Health and Welfare Benefits Administration. The HCM is responsible for clarifying client requirements and ensuring that the system supports client requirements and/or consulting on alternative solutions. The HCM is responsible for all "hands-on" configuration and related activities for both benefit's administration and annual enrollment:
+ Primary point of contact for Benefits clients
+ Setup and management of benefit plans and annual enrollment
+ Benefits technology support
+ Special benefits projects for clients
+ Proactive client contact
+ Consultative benefits support and best practices
**What you'll do:**
+ Coordinates and manages Benefits Administration and Annual Enrollment tasks
+ Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of the Benefits Platform.
+ Research, troubleshoot and resolves client application items related to system set up, product functionality, and general inquiries
+ Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, Benefit Platform product and other products as applicable to increase proficiency in a support capacity
+ Proactively works to identify problems and offer solutions to improve the internal operation and administration, or to reduce or eliminate errors
+ Bachelor's degree OR
+ Equivalent Military experience OR
+ Experience working in a client service/customer service environment or systems integration environment
+ Strong communication skills (verbal and written)
+ Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
+ Business/financial acumen: Ability to apply critical thinking and a data driven, analytical approach to decision-making and problem-solving
+ Be a self-starter who can prioritize tasks and manage deadlines
+ Proven benefits experience such as Health & Welfare, COBRA, FSA/HSA and Life Benefits STD/LTD Benefits and/or experience in Open Enrollment preferred. Between 1-3 years is mandatory
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