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Spa Concierge | PT

Location

Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque.

Job Description

The Spa Concierge/Scheduler will work as a part of the Spa therapy team to provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Responsibilities

  • Check guests in and out.
  • Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
  • Up-sell, cross-sell, and pre-sell Mokara services and products.
  • Provide tours of the spa and offer/serve beverages as needed.
  • Communicate spa promotions with guests.



Qualifications

  • Customer service experience is highly preferred.
  • High school diploma or equivalent.
  • Must be proficient with Microsoft Office.
  • Must be able to communicate effectively in a professional business environment.
  • Must have the ability to stand for 7 hours per day.
  • Ability to lift, carry, push, pull 30 lbs.
  • Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.



Spa Concierge | PT

Full time
Louisville, KY

Published on 10/11/2019

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