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Event Concierge Internship


Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque.

Job Description

Our Event Concierge Intern serves as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.


  • Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
  • Communication with other Event Concierge team and Managers to ensure seamless experience
  • Basic knowledge of hotel departments and purpose in fulfilling guests' needs
  • Manage and assist all aspects of hotel events to include day to day coordination
  • During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
  • Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
  • Multi-task and prioritize multiple requests and information; time management skills are necessary
  • Utilize Delphi software for generation of necessary documents and changes as needed
  • Detailed knowledge of the hotel meeting space, group dynamics and event details
  • Special projects as assigned by Department Manager
  • Attends daily Banquet Event Order meetings and weekly resume meetings as needed
  • Recommends special outside services when required
  • Coordinates and attends pre-convention meetings prior to conference when scheduled


  • Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years' experience in face-to-face customer service role required.
  • High school education required, college degree preferred.
  • Ability to clearly, pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately, efficiently input information into computer systems.
  • Ability to work well under pressure, dealing with many guest requests/questions within a short period.
  • Developed computer proficiencies, Delphi experience a plus.
  • Ability to prioritize and organize workload to ensure deadlines are met
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Customer service oriented with a desire to create memorable guest experiences.
  • Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
  • Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given workweek.

Event Concierge Internship

Internship, Full time
Louisville, KY

Published on 02/02/2020