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Dispatch Coordinator

Chicago Call Center - Dispatch Operations

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. We currently have an excellent opportunity available for a Dispatch Coordinator. The salary range is $52,000-$58,000 depending on experience with opportunity for overtime pay.

+ Create a team environment focusing on employee moral

+ Complete reporting on weekly and monthly basis

+ Monitor dispatch team performance

+ Improve the quality of service to our customers and reduce lost opportunities

+ Creative thinking to improve dispatch processes

+ Complaint resolution

+ Responsible for dispatch procedure improvements that will enhance dispatch efficiencies and increase sales and job count for the branches

+ Ensure company initiatives are being adhered to, i.e. proper distribution of jobs

+ Problem solving with branch and call center personnel

+ Create daily lunch schedules

+ Reports to Evening Dispatch Operations Manager

+ Minimum high school diploma or equivalent

+ Must have excellent communication and interpersonal skills in client and co-worker relations

+ Must be flexible in work hours and able to work overtime as needed

+ Prior supervisory experience required

+ Candidate must possess the ability to create an upbeat, motivating environment

+ Ability to multitask and adapt in a fast-paced, team environment

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

+ Medical insurance with a Prescription Drug Card

+ Accident and Critical Illness Insurance

+ Dental Insurance

+ Vision Insurance

+ Paid Vacation

+ Paid Training

+ Life Insurance

+ Matching 401K Retirement Savings Plan

+ Tuition Reimbursement

+ Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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External Company Name: Roto-Rooter Services Company

External Company URL: rotorooter.com

Street: 1750 S. Finley Rd.


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