VIP Lounge Representative - MGM Grand - Las Vegas

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: **_To entertain the human race_** .

As a VIP Lounge Representative, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create **WOW** moments and memories they will carry with them far beyond their stay with us.

+ Answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered

+ Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest

+ Resolve guest bills with casino hosts for any additional food, beverages, or show tickets

+ Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

+ Open the VIP lounge daily by following department standards including but not limited to: running VIPR reports for limo arrival and departure information, and assigning rooms for VIP arrivals

+ Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, and amenities sent, taking prepared keys to the front desk, running next day arrival reports, forwarding phones, and locking the VIP lounge

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com