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Guest Service Representative
**Additional Information** Pay: $24.87 - $31.09/hour
**Job Number** 24049019
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Welcome to our family**
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
**The impact you’ll make**
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
**What you’ll do**
+ Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
+ Secure payment, verifying and adjusting billing as needed
+ Provide guests with room and hotel information, directions, amenities and local interests
+ Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
+ Complete cashier and closing reports, counting the bank at the end of each shift securely
+ Accept and record wake-up calls, delivering to the right department
+ Communicate any emergency, lost item or theft to proper security staff and/or authorities
+ Keep contingency lists in case of emergency and communicate any necessary messages
**Perks you deserve**
We’ll support you in and out of the workplace by offering:
+ Team-spirited coworkers
+ Encouraging leadership
+ Support to live a life of wellbeing and happiness
+ Opportunities to serve and give back to the community
+ Discounts on hotel rooms, gift shop items, food and beverage
+ Recognition programs
**What we’re looking for**
+ A warm, people-oriented demeanor
+ A team-first attitude
+ A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**You’re welcomed here**
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $24.87 to $31.09 per hour.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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