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Patient Registration

Overview

Patient Registration Spec, Admitting & Registration

Full-Time, 80 hours per pay period, Shift Varies

Our friendly and courteous registration staff is here to serve the patients’ registration needs whether the patient is here for a simple lab test, diagnostic testing, surgery, or inpatient services. Registration Specialists are most often the patients’ first contact. They are responsible for obtaining patient demographics, validate the patients’ identification, and verify insurance benefits. Our staff collects financial information so we may accurately bill the patient or their insurance for services rendered. The Registration Department has three areas which are Emergency Department Registration, Outpatient Registration and Pre-registration/Insurance Verification.

+ Outpatient Registration is located in the Main Lobby of the hospital. Hours of operation are: Monday – Friday: 5 a.m. -7:30 p.m. and Saturday: 6:30 a.m. – 3 p.m. The staff in Outpatient Registration work 8 hour shifts. For the patients’ convenience, there is also a Financial Counselor located in Outpatient Registration for patients to come in to discuss their account and make payments. Office hours are 8 a.m. – 4:30 p.m.

+ ED Registration is open 24 hours per day, 7 days a week. The staff in the ED Registration work 10 hour shifts. They also rotate weekends.

+ The Pre-Registration/Insurance Verification office is located on the main level of the hospital behind Outpatient Registration. Hours of operation are: 6:30 a.m. – 5:30 p.m.

Our staff receive on-going training for 11 different systems that are currently being used. We are always looking for improvement from our patients and employee feedback. Our vision is to strive for excellence in quality, efficiency, and provide the highest customer service for all patients.

Position Summary: Coordinates the centralized scheduling of all out patient diagnostic and surgical procedures. Accurate collection and data entry of the required financial and demographic information for all patients registered to our facility. Ensuring verification of benefits and pre-certification requirements are met prior to scheduled appointment/admission. Follow up as necessary on all urgent or unscheduled registrations for consistency in the process. Establishes controls so unscheduled patients understand and receive accurate information on their patient liability.

Qualifications

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience: Experience in hospital setting or financial area required.Physician Office, Registration, Insurance Verification and Pre-Registration Experience Preferred.

Licensure Requirement: None

ID3078107

FacilityParkwest Medical Center

Department NameADMITTING & REGISTR