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Mgr-Service Center 2

**Job ID:** 439609BR

**Address Line 1:** 2645 Asbury Rd

**City:** Knoxville

**State:** Tennessee

**Zip Code:** 37914-6412

**Position Status:** Full-Time

**Grade:** 12

**Job Description**


Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.


1. Lead, educate and develop employees

2. Monitor education of all new employees

3. Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely

4. Communicate with dispatch at various terminals to coordinate the movement of trailers and freight

5. Responsible for the clean and safe working condition of the facility and equipment

6. Implement company policy in all matters including hires, disciplinary issues and terminations

7. Monitor and analyze all opportunities to cut costs and improve efficiencies

8. Provide clear and frequent communication to all employees on service center productivity and company policies and procedures

9. Communicate with Account Manager(s) to ensure customers’ and company’s needs are met

10. Identify freight moving at incorrect weight and classification

11. Ensure all OS&D is identified and processed properly

12. Assist customers with rate quotes, claim information and setting appointments

13. Review data on claims and investigate

14. Organize safety teams and facilitate meetings

15. Monitor actual performance data and gather information for reporting

16. Comply with all applicable laws/regulations, as well as company policies/procedures

17. Perform other duties as required

**DISCLAIMER:** This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


• Must possess high school diploma or equivalent

• Must have one year’s experience in the transportation industry in an operations leadership role or related position

• Must be able to travel as needed

• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred

• Proven leadership and interpersonal skills

• Must be multi-tasked oriented and possess good organizational skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet

• Strong communication skills (written, verbal and visual)

• Able to work in a remote location, taking self initiative without requiring immediate local supervision

**Division Category:** Operations

**Company Name:** FedEx Freight Inc.

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.