Skip to main content

Senior IT Informatics Liaison


Senior IT Informatics Liaison

Facility: Covenant Health Corporate

Department:IT Care Manager Support

Schedule:Full-Time, 80 Hours Per Pay Period, Days

Position Summary:

Under general direction, the Informatics Liaison serves as the principal contact point for providers and clinicians who access Covenant networks and systems. Primary responsibilities consist of providing physicians, mid-level providers and clinicians with exceptional support so as to ensure they have the tools and knowledge necessary to use established and future clinical applications in a productive and efficient manner. The Informatics Liaison provides facility based oversight for the coordination and implementation of education and support as a representative of the Clinical Informatics Team. An Informatics Liaison may be dedicated to a specific facility, practice or may operate across a geographic zone and serve multiple venues. Ideal candidates will be self-motivated, team-player, persistent and able to deliver quality work with excellent organization, problem solving and communication skills.


Position Accountabilities and Performance Criteria:

+ Training/Understanding:Responsible for the training and continuing education of all current and future clinical workflow applications, related software and processes, to medical providers and/or clinicians using supplied education materials. Exhibits understanding of clinical needs, practice patterns and workflow in hospital and practice based settings.

+ Maintenance/Testing/Security:Performs preventative maintenance on equipment related to clinical access. Assists in testing clinical systems for facility-specific requirements and recommends practice changes that improve the implementation, maintenance and support of equipment and software. Promotes system and technological security to maintain compliance.

+ Analyze/Monitors:Monitors and communicates trends and issues that may affect usage of applications. Analyze and revise existing system logic difficulties and document as necessary. Analyzes and provides hands-on support for complex technical inquiries. Determines appropriate technical area to resolve the problem and coordinates with other technical areas, as needed. Provides at the elbow support for technology and application support to facility-based providers during working hours.

+ Documentation:Prepare detailed specifications through governance participation and workflow expertise from which applications may be configured, tables built, scripts or programs written. Documents and completes necessary paperwork for all requests and incident resolutions through the appropriate method to facilitate services needed and to track services rendered through regular reports of activities. Acts as an advocate and serves as a liaison for provider and/or clinical needs. Processes complaints and concerns and communicates those to appropriate areas / departments.

+ Communication:Exhibits an ability to communicate knowledgeably with clinical and information technology personnel. Develop and maintain deep understanding (application and technical environment) of products in order to effectively support customers. Work with application personnel to design and code enhancements to applications. Acts as customer advocate with application development.

+ Project Management:Formulate / define scope and objectives based on user needs. Devise / modify solutions to solve highly complex problems considering technical environment and business needs. Lead application go-live/implementation efforts, communication efforts regarding upgrades and modifications, and quarterly maintenance releases. Oversees a small project or phases of a larger project. Responsible for coordinating activities of a project team, identifying appropriate resources needed and developing schedules to ensure timely completion of a project. Participates in information technology meetings and conducts presentations as needed and requested

+ Quality Control:Document specifications including job flows and data flows. Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Work directly with users of data to resolve data conflicts and inappropriate data usage. Facilitates timely information gathering and follow up to requests and incidents.

+ Teamwork:Demonstrates an ability to establish and build strong relationships across a broad range of personality types. Exhibits strong team player skills to assist the team to achieve its goals.

+ Provides on-call support and participates in special projects as needed and performs other duties as assigned.


Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

Minimum of five (5) years Information Systems or five (5) years relevant functional area. Requires demonstrated deep understanding of technical computer operations in a client/server environment (for assigned applications). Two (2) years of IT project management experience.

Licensure Requirement:

Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.


FacilityCovenant Health Corporate


Senior IT Informatics Liaison

Full time
Knoxville, TN

Published on 10/14/2020