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Courtesy Ambassador

Courtesy Ambassador, Consumer Relations

PRN/OCC, Shift:Varies Every Saturday/Sunday (3-10:30pm) with other possible shifts needed.

Position Summary:

Under the direction of the Courtesy Ambassador Manager. The Courtesy Ambassador is responsible for greeting guests of Parkwest Medical Center upon arrival with information, directions as well as, a wheelchair escort when needed.

Minimum Education:

Any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

-Desire excellent customer service skills with maturity, courtesy and compassion in assisting customers in often high stress areas.

-Serves as liaison between waiting room families, hospital staff and physicians.

-Coordinates CCU visitations at designated times and exceptions and provides updates to families.

-Answers telephone and utilizes intercom; relays and documents messages and follow up as needed.

-Maintains accurate list of patients and family contacts.

-Requires use of in house computer software programs and multi-tasking skills.

-Requisition supplies, maintenance, equipment and repair services and prepares related forms.

-Maintains stock and equipment inventories at appropriate levels.

-Assist with lockers use assignment of recliners for overnight use

-Maintains cleanliness in waiting area(s).

-Ability to multi-task and flexibility to work short notice as needed.

Licensure Requirement:


Courtesy Ambassador

Full time
Knoxville, TN

Published on 02/01/2020